Lauren Delph
Cambridge
Summary
Dedicated and compassionate professional with a background in education and child-focused roles, including daycare assistant, pediatric receptionist, and assistant child care teacher. Possess a bachelor's degree in Education Studies and a strong commitment to fostering positive relationships with clients and colleagues. Skilled in communication, problem-solving, and multitasking in high-pressure environments. Experienced in managing administrative tasks, scheduling, and addressing client needs with empathy and efficiency. Adept at creating a welcoming and supportive atmosphere while ensuring exceptional service delivery. Solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Daycare Assistant
Minnieland Academy
09.2014 - 08.2015
- As a Daycare Assistant at Minnieland Academy, provided nurturing care and educational support to children in a safe, engaging, and developmentally appropriate environment
- Collaborated with lead teachers and staff to implement daily activities, ensure the well-being of children, and foster their social, emotional, and intellectual growth
- Key Responsibilities
- Assisted in planning and conducting age-appropriate educational activities, crafts, and games to promote learning and creativity
- Supervised children during playtime, meals, and rest periods to ensure safety and proper behavior
- Supported lead teachers in maintaining a clean, organized, and stimulating classroom environment
- Monitored children's developmental milestones and communicated observations to parents and lead staff
- Maintained accurate records of attendance, incidents, and daily activities
- Assisted with diapering, potty training, and general hygiene routines as needed
- Fostered a welcoming and inclusive atmosphere for children of diverse backgrounds and abilities
- Built positive relationships with parents and guardians by providing updates and addressing questions or concerns
- Ensured compliance with health and safety regulations, including proper sanitation and emergency procedures
Pediatric Receptionist
Dr. Saldana
06.2013 - 09.2014
- Served as the first point of contact for patients and families in a pediatric office setting, ensuring a welcoming and efficient experience
- Managed administrative duties, scheduled appointments, and provided exceptional customer service to support the smooth operation of the practice
- Key Responsibilities
- Greeted patients and families warmly upon arrival, addressing inquiries with professionalism and empathy
- Scheduled appointments and managed the practice's calendar to ensure efficient workflow
- Collected and verified patient information, including insurance and medical history, maintaining accurate records in the system
- Assisted with patient check-in and check-out processes, including handling co-payments and billing inquiries
- Communicated effectively with parents and guardians regarding appointment reminders, follow-ups, and referrals
- Coordinated with healthcare providers and staff to ensure timely and accurate delivery of care
- Maintained a clean and organized front office environment, complying with health and safety standards
- Managed incoming phone calls, responding to inquiries and redirecting as needed
- Handled confidential patient information in compliance with HIPAA and office protocols
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Assistant Childcare Teacher
New Beginnings Daycare
04.2011 - 06.2013
- Supported lead teachers in delivering high-quality care and educational activities in a nurturing and inclusive environment
- Assisted in fostering children's social, emotional, and cognitive development through structured lessons and hands-on learning experiences
- Key Responsibilities
- Collaborated with lead teachers to plan and implement age-appropriate activities, lessons, and games to promote learning and development
- Supervised children during classroom activities, outdoor play, meals, and rest times, ensuring safety and engagement
- Provided individualized attention to children to support their unique learning needs and developmental goals
- Assisted with daily tasks, including preparing materials, organizing the classroom, and maintaining a clean and hygienic environment
- Supported children in developing social skills, problem-solving abilities, and positive behaviors through guidance and encouragement
- Communicated effectively with parents and guardians, providing updates on children's progress and daily activities
- Monitored and documented children's developmental milestones, reporting observations to lead teachers and supervisors
- Adhered to all daycare policies and procedures, including health and safety regulations
Education
Bachelor of Arts - Education Studies
Southern New Hampshire University
03.2021
Skills
- Customer service and client interaction
- Administrative Support and Scheduling
- Data and Record Management
- Proficiency in communication tools (eg, phone systems, email)
- Basic knowledge of child development principles
- Conflict resolution techniques
- Empathy and active listening
- Effective verbal and written communication
- Strong organizational skills
- Cleaning and sanitizing
Languages
English
Full Professional
Timeline
Daycare Assistant
Minnieland Academy
09.2014 - 08.2015
Pediatric Receptionist
Dr. Saldana
06.2013 - 09.2014
Assistant Childcare Teacher
New Beginnings Daycare
04.2011 - 06.2013
Bachelor of Arts - Education Studies
Southern New Hampshire University
Similar Profiles
Allison OakesAllison Oakes
Infant Room Teacher's Assistant at Minnieland AcademyInfant Room Teacher's Assistant at Minnieland Academy
Michelle AgerMichelle Ager
PM Supervisor at Minnieland Academy at England RunPM Supervisor at Minnieland Academy at England Run
Kemiyah WilkersonKemiyah Wilkerson
Teacher at Everbrook Academy, Learning Care GroupTeacher at Everbrook Academy, Learning Care Group