Lauren Denolfi
Salisbury
Summary
Dynamic Office Manager with extensive experience at Mariner Cosmetic Dentistry, excelling in claims processing and team leadership. Proven ability in training staff and enhancing operational efficiency. Skilled in Microsoft Office and insurance verification, with a strong commitment to customer service and effective communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Mariner Cosmetic Dentistry
Berlin
07.2024 - Current
- Conduct thorough and timely processing of claims.
- Create an organized, functional work environment
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Supervised staff members, organized schedules and delegated tasks.
- Responded to customer inquiries via phone or email in a professional manner.
- Provided training to new hires on office policies and procedures.
- Processed payroll accurately ensuring all employees were paid on time.
Administrative Assistant
Dr. Pedar Didriksen DDS
Berlin
04.2019 - 07.2024
- Schedule patient appointments
- Bill insurance
- Data entry
- Answer phones
- Maintain patient files
Pharmacy Technician
Apple Discount Drugs
Salisbury
01.2018 - 04.2019
- Data entering prescriptions
- Filling prescriptions
- Problem solving when needed to assure prescriptions are accurate and billed properly
- Maintain inventory
- Communicate with doctors offices and insurance companies on the patients behalf
Pharmacy Central Trainer
Wegmans
MD
06.2015 - 12.2017
- Supervise and schedule pharmacy training for 8 locations
- Develop and maintain curriculum and documents for company wide use
- Support Employee Health Screenings
- Instruct Pharmacy Basics classes (sig codes, pharmacy calculations, software use)
- Provide individualized training and assess employee performance
- Develop and lead a team of 8 In Store Pharmacy Training Specialists
- Pilot a NHA training process to be used company wide
- Managed an Adjudication PowerPoint that is used company wide
Pharmacy Technician
Wegmans
Hunt Valley
04.2008 - 06.2015
- Assisted pharmacists in processing and dispensing prescriptions
- Solved insurance problems
- Communicated with doctor offices on patients behalf
- Maintained inventory
Education
High School Diploma -
North Harford High School
Pylesville, MD01.2000
Skills
- Prior Authorization
- Compounding
- Pharmacy Tech
- Medical Office Experience
- HIPAA
- Microsoft Outlook
- Insurance Verification
- Microsoft Office
- Excel
- Word
- PowerPoint
- Medical Terminology
- Compounding Medications
- Curriculum Development
- Typing
Certification
Certified Pharmacy Technician (CPhT), 09/01/08, 12/01/20, License must be renewed every 2 years.
Additional Information
PowerPoint, Word, Excel, Outlook
Timeline
Office Manager
Mariner Cosmetic Dentistry
07.2024 - Current
Administrative Assistant
Dr. Pedar Didriksen DDS
04.2019 - 07.2024
Pharmacy Technician
Apple Discount Drugs
01.2018 - 04.2019
Pharmacy Central Trainer
Wegmans
06.2015 - 12.2017
Pharmacy Technician
Wegmans
04.2008 - 06.2015
High School Diploma -
North Harford High School
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