Lauren Francis
District Heights
Summary
Proactive project management specialist with extensive experience in initiating, planning, executing, monitoring, controlling, and closing projects. Expertise in marketing and leasing for over 400 residential rental units, demonstrating strong team management skills and effective vendor relationships. Proven track record of prioritizing and completing multiple tasks efficiently to achieve project objectives. Detail-oriented and adaptable, with a focus on staff training, customer service, and process improvements.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
Bernstein Management Corporation
Washington DC
01.2024 - Current
- Proactively managed lease renewals to optimize tenant retention rates.
- Reviewed and processed applications, ensuring timely approval or denial decisions aligned with company policies.
- Verified execution of leases and move-in documents before signing to ensure compliance.
- Facilitated regular status meetings to ensure timely progress updates and resolve issues. Met with prospective residents, presenting available apartment units aligned with budgets and preferences.
- Addressed resident inquiries in a timely manner, enhancing satisfaction.
- Coordinated contractor schedules for vacant apartments, ensuring work met quality and safety standards.
- Developed strong partnerships with teams, vendors, and contractors to enhance collaboration.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
Certified Apartment Leasing Professional (CALP)
Bernstein Management Corporation
Washington DC
12.2021 - Current
- Coordinated administrative support for five properties by scheduling showings and maintaining tenant communication records to enhance resident engagement.
- Increased occupancy across five properties by 12%, achieving over 97% occupancy rates.
- Facilitated communication between assistant property manager and property manager to streamline portfolio management.
- Managed sensitive information from background and credit checks for prospective residents to ensure compliance and protect privacy.
- Prepared detailed documents, including leases, rent checks, and notices to vacate for accounting purposes.
- Executed monthly accounts payable tasks, accurately depositing checks and managing account transactions.
Executive Assistant
Field of Dreams LLC
Forestville
02.2021 - 12.2021
- Created and maintained schedules to accommodate company and staff needs, including consultations, appointments, and travel arrangements.
- Composed daily documents, including correspondences, memos, reports, and billing statements, to support communication and documentation needs.
- Acted as liaison between executives and internal/external stakeholders.
- Managed inventory for office supplies and landscaping tools, ensuring availability for office operations.
- Redesigned filing protocol for monthly expenses to enhance organization and accessibility.
- Coordinated project timelines and deliverables, supporting successful project completion.
Senior Customer Service Representative
Nordstrom
Arlington
01.2018 - 03.2021
- Maintained customer satisfaction ratings above 98% while processing over 70 transactions daily.
- Developed managerial skills to resolve chronic customer issues, enhancing retention rates.
- Trained groups of five to seven new hires after quarterly hiring events to ensure effective onboarding.
- Liaised between manager and assistant manager for department of 25 employees to enhance communication.
- Assisted store and department managers during meetings to identify service improvements and sales opportunities.
Education
National Association of Leasing Professional - Customer Service
University of District of Columbia Community College
Washington, D.C02-2017
High School Diploma -
Frederick Douglass High School
Upper Marlboro, MD01-2007
Skills
- Property marketing
- Lease negotiations
- Compliance verification
- Vendor management
- Portfolio coordination
- Financial reporting
- Microsoft Office Suite
- Scheduling and planning
- Staff management
- Training and mentoring
- Conflict resolution
- Effective communication
- Customer engagement
- Team collaboration
- Leadership qualities
- Policy enforcement
Accomplishments
- Employee of the Month, 10/01/20, Nordstrom
- Top 5 Balsam Hill Seller, 12/01/20, Nordstrom
- Nordstrom Future Leader Award, 02/01/20, Nordstrom
- First Place 2023 Leasing Professional of the Year, 2023, Washington DC PMA 2023 Awards Ceremony, Washington D.C (BMC Properties)
- 2023 Residential Building of the Year, 2023, President Madison, BMC Honors 2023 (BMC Properties)
- 2025 Strive For Five, Year End Highest Review Score for 2025
Timeline
Assistant Property Manager
Bernstein Management Corporation
01.2024 - Current
Certified Apartment Leasing Professional (CALP)
Bernstein Management Corporation
12.2021 - Current
Executive Assistant
Field of Dreams LLC
02.2021 - 12.2021
Senior Customer Service Representative
Nordstrom
01.2018 - 03.2021
National Association of Leasing Professional - Customer Service
University of District of Columbia Community College
High School Diploma -
Frederick Douglass High School