Lauren Glassman
Havre De Grace
Summary
Dedicated and adaptable professional with experience in landscaping, horticulture, customer service, inventory management, logistics, and government operations. Recognized for a strong work ethic, attention to detail, and the ability to learn quickly in fast-paced environments. Skilled at building positive relationships with customers, solving problems, coordinating multiple priorities, and working independently or as part of a team. Committed to providing quality service while maintaining professionalism and efficiency.
Overview
13
13
years of professional experience
Work History
Child Support Specialist II
State of Maryland
04.2024 - Current
- Analyze and verify financial and personal information to establish and enforce child support obligations.
- Resolve complex cases through communication, research, negotiation, and problem-solving.
- Prepare legal and administrative documentation for hearings and court proceedings.
- Maintain confidential records while ensuring compliance with state regulations.
Rural Carrier Associate
United States Postal Service
09.2021 - 04.2024
- Operated postal vehicles under varying weather conditions to ensure timely delivery.
- Delivered mail and packages safely and efficiently while meeting strict deadlines.
- Utilized handheld technology for efficient route management and accurate package tracking.
- Provided professional customer service, addressing and resolving customer concerns effectively.
Driver & Landscape Maintenance Technician
The Davey Tree Expert Company
09.2020 - 09.2021
- Transported crews and equipment safely as a DOT-certified driver, ensuring timely project execution.
- Performed landscape installation and maintenance for commercial and residential properties.
- Operated landscaping equipment in compliance with safety procedures, contributing to a safe work environment.
- Resolved customer concerns promptly, ensuring satisfaction and maintaining high service standards.
GSA Client Service Representative
BSC America
08.2019 - 09.2020
- Handled customer inquiries via phone and email while scheduling service appointments to improve client satisfaction.
- Managed electronic records with mobile devices and database systems to enhance data accuracy.
- Coordinated vehicle inspections and maintenance for government clients, ensuring compliance with standards.
Inventory & Customer Service Associate
American Native Plants
06.2017 - 08.2019
- Managed inventory for nursery plants using digital tracking systems and computerized inventory software.
- Guided customers in plant selection and provided tailored product recommendations.
- Performed plant care, pest management, disease identification, and site maintenance.
- Coordinated communication among team members, contractors, and customers.
- Created educational materials and promotional presentations.
Retail Customer Service Representative
Tractor Supply Company
01.2016 - 01.2017
- Delivered friendly, knowledgeable customer service in a fast-paced retail environment, fostering positive customer relationships.
- Maintained organized merchandise displays and managed inventory to enhance the customer shopping experience.
- Assisted customers in selecting agricultural, landscaping, and farm products to meet their specific needs.
Crew Leader
McDonald's
01.2014 - 01.2017
- Led crew members to ensure smooth daily operations.
- Operated efficiently in high-volume, fast-paced environment while providing excellent customer service.
- Trained new employees and ensured compliance with company standards.
- Ensured accurate cash handling and maintained drawer accountability.
Education
Certificate - Nursery Landscape and Design
Community College of Baltimore County - American Landscape Institute
05-2019
High School Diploma -
North Harford High School
Harford County 05-2014
Skills
- Legal documentation preparation
- Customer service communication
- Strong attention to detail
- Team collaboration and leadership
- Time management
- Microsoft Office and database systems
- Adaptability
- Inventory management and recordkeeping
- Landscape design and plant identification
- Nursery operations and plant care
- Pest and disease identification
Additional Qualifications
- Landscape Design
- Plant Identification
- Nursery Operations
- Customer Relations
- Inventory Control
- Data Entry
- Professional Communication
- Strong Organizational Skills
- Ability to Work Independently and as Part of a Team
Timeline
Child Support Specialist II
State of Maryland
04.2024 - Current
Rural Carrier Associate
United States Postal Service
09.2021 - 04.2024
Driver & Landscape Maintenance Technician
The Davey Tree Expert Company
09.2020 - 09.2021
GSA Client Service Representative
BSC America
08.2019 - 09.2020
Inventory & Customer Service Associate
American Native Plants
06.2017 - 08.2019
Retail Customer Service Representative
Tractor Supply Company
01.2016 - 01.2017
Crew Leader
McDonald's
01.2014 - 01.2017
Certificate - Nursery Landscape and Design
Community College of Baltimore County - American Landscape Institute
High School Diploma -
North Harford High School