Lauren Harris
ChristianaCare
Chesapeake City
1
Certification
9
years of professional experience
Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Work History
Payment Posting Representative
2 Years 3 Months- Post acute and Physician payments via paper check, EFT and Virtual Credit Card.
- Generated outlier reports for analysis
- Utilized Excel and Word for document preparation
- Respond to emails in a timely manner
Billing Representative
1 Year 2 Months- Posted insurance checks, EFTs, attorney checks, patient checks, and insurance credit cards
- Assisted patients with questions related to statements and insurance EOBs
- Completed benefits and eligibility for patient insurances
- Obtained authorizations for MRIs, CT scans, etc.
- Fax authorizations to outside facilities
- Managed daily communications with insurance companies and patients, fostering strong relationships and efficient information flow
Lead Teacher
2 Years- Developed and implemented daily curriculum and lesson plans across all subjects to enhance student engagement and learning outcomes
- Fostered a loving, safe environment for children, promoting social, emotional, and physical growth through intentional teaching and play
- Built strong relationships with parents through regular interactions before and after school, contributing to increased attendance rates
Customer Service Representative
4 Years- Resolved customer inquiries and problems promptly to enhance satisfaction
- Trained 3 new customer service representatives on effective inquiry handling to ensure consistent service quality
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
- Processed orders accurately using point-of-sale systems, ensuring timely delivery of products.
- Collaborated with kitchen staff to streamline order preparation, improving service speed during peak hours.
Education
Medical Coding - Coding
Medical coding certificate
CPC - Coding
Skills
Patient interaction
HIPAA compliance
Microsoft Word
Excel
Accuracy and speed
Attention to detail
Data entry
Time management
Problem-solving
Team collaboration
Communication skills
Claim status tracking
Certification
- CPC - Certified Professional Coder
Timeline
Payment Posting Representative
ChristianaCare
05.2024 - CurrentRead More
Billing Representative
christiana spine center
03.2023 - 05.2024Read More
Lead Teacher
Kiddie Academy
06.2021 - 06.2023Read More
Customer Service Representative
Franks Pizza
05.2017 - 05.2021Read More
Cecil Collage
Medical Coding from Coding
Read More
AAPC
CPC from Coding
Read More