Lauren Lowe
Frederick
Summary
With five years of experience in customer service and supporting sales executives, I’m committed to driving client retention and fueling business growth. I’m constantly learning and applying new skills to deliver impactful solutions that elevate customer satisfaction and provide strong administrative support.
Overview
6
6
years of professional experience
Work History
Client Success Specialist
Planet Depos
Rockville
03.2022 - Current
- Spearheaded client retention initiatives by re-engaging dormant accounts and maintaining business relationships.
- Prospect and acquire new clients through platforms such as LinkedIn and Law360
- Coordinate client gifting campaigns to enhance loyalty and satisfaction.
- Analyze account data in Salesforce, generating reports to identify performance trends.
- Organize travel and logistics for the sales executive.
- Design and implement marketing initiatives, including eblasts, campaigns, and giveaways.
- Travel with the sales executive to events, providing support and setting up.
Commercial Arborist Assistant
SavATree
Rockville
07.2020 - 03.2022
- Optimized executive calendars for efficient scheduling of travel and client meetings.
- Prepared work orders, proposals, and contracts to support operational processes.
- Tracked and processed expenses to ensure budget compliance and enhance efficiency.
- Conducted market trend research to bolster sales strategies.
- Organized sales events and client meetings to facilitate engagement with clients.
Customer Service Representative
Chicago Steak Company
Rockville
03.2019 - 07.2020
- Resolved client inquiries and disputes promptly, ensuring high levels of satisfaction.
- Executed a social media strategy, achieving 15% growth in followers and engagement.
- Managed customer orders in Magento with a focus on accuracy and seamless tracking.
- Addressed order discrepancies in Magento, swiftly resolving issues to enhance customer experience.
- Oversaw corporate client accounts, managing large orders and nurturing strong relationships.
Education
Bachelor of Science - Business Management
University of Baltimore
Baltimore, Maryland12.2020
Skills
- Problem-solving
- Organizational skills
- Time management
- Exceptional customer service
- Salesforce, Magento, and Outreach
- Microsoft Office skills
- Client engagement and relationship management
- Expense management
- Event and travel coordination
- Order processing
Timeline
Client Success Specialist
Planet Depos
03.2022 - Current
Commercial Arborist Assistant
SavATree
07.2020 - 03.2022
Customer Service Representative
Chicago Steak Company
03.2019 - 07.2020
Bachelor of Science - Business Management
University of Baltimore
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