Lauren Moberly-Gates
Frederick
Summary
Dynamic professional with a proven track record at RAK Brewing, excelling in customer service and multitasking. Recognized for cultivating strong, friendly customer relationships and enhancing guest experiences. Proficient in POS systems and adept at time management, ensuring efficient operations and high-quality service delivery. Committed to fostering a positive work environment and team collaboration.
Overview
3
3
years of professional experience
Work History
Associate
RAK Brewing
02.2024 - Current
- Managed cash transactions accurately while processing payments and handling tips responsibly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
Front Desk Receptionist
Holistic Health Associates
05.2022 - 01.2024
- Managed front desk operations, ensuring a welcoming environment for visitors and clients.
- Assisted in scheduling appointments using Chirotouch software and meetings, optimizing office calendar management.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Provided administrative support to staff, enhancing overall office productivity.
- Responded to inquiries with professionalism, delivering accurate information and resolving issues promptly.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Associate of Arts - Psychology
Frederick Community College
Frederick, MD05-2024
Skills
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Customer engagement
- New hire training
- Customer service orientation
Timeline
Associate
RAK Brewing
02.2024 - Current
Front Desk Receptionist
Holistic Health Associates
05.2022 - 01.2024
Associate of Arts - Psychology
Frederick Community College