Lauren Paul
Berlin
Summary
Adaptable professional in office and administrative support, known for high productivity and efficient completion of tasks. Specialize in data entry, record management, and customer service, ensuring smooth operational flow. Excel in organization, time management, and communication, utilizing these skills to meet and exceed workplace demands.
Compassionate Certified Medical Technician known for maintaining high productivity levels and the ability to efficiently complete tasks with precision. Possess specialized skills in patient care management, emergency response, and medical equipment operation. Excel in communication, empathy, and teamwork, ensuring optimal patient support and collaboration with healthcare professionals.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Travel CNA/CMT
Maxim Healthcare
Charles Town
08.2018 - Current
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Helped wheelchair-bound passengers onto buses, planes, and trains when necessary.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Planned and served meals and snacks to patients according to prescribed diets.
- Answered patient call signals and signal lights to determine patients' needs.
- Documented activities and recorded information in EMR system.
- Reported any observed changes in patient conditions to the appropriate personnel.
- Educated family members about proper care techniques when applicable.
- Supported non-ambulatory residents in range of motion exercises.
- Ensured safety of all passengers aboard vehicles used for transport.
- Served meals and snacks to passengers during trips.
- Administered medications and educated patients and families on correct at-home administration.
- Provided physical support to assist patients with bathing, dressing and toileting.
Customer Service Representative
Seven Eleven
Berlin
05.2024 - 10.2025
- Supported sales team members to drive growth and development.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
CNA/CMT
The Woodlands of Ocean Pines
Berlin
01.2023 - 03.2025
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Helped residents walk with or without self-help devices.
- Reported changes in patient conditions to registered nurse or physician.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Supported non-ambulatory residents in range of motion exercises.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
CNA
Genesis Medical Center
Charles Town
10.2015 - 02.2023
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Answered patient call lights promptly and responded to requests appropriately.
Assistant Manager
Foodlion Grocery Store
Charles Town
04.2012 - 03.2021
- Implemented quality control measures to uphold company standards.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Spring Mills High School
Martinsburg, WV05-2015
Some College (No Degree) -
Valley College
Martinsburg, WVSkills
- Patient care
- Medication administration
- Vital signs monitoring
- Electronic medical records
- Wound care
- Safety compliance
- Customer service
- Care plan documentation
- Communication skills
- Team collaboration
- Conflict resolution
- Time management
- Collecting specimens
- Multitasking Abilities
- Resident care partner
- Patient positioning
- Professionalism
- Catheter care
- Health education
- Blood pressure measurement
- Patient assessments
- Bedside manner
- Documentation expert
- Transfer techniques
- Recording vital signs
- Dressing assistance
- Heartsaver first aid (first aid)
- Health records management
- Electronic recordkeeping
- Dementia care
- Vital signs
- Compassionate care
- Personal care aide
- Catheter change and preparation
- Reliable transportation
- CPR certification
- Time management abilities
- Room cleaning and restocking
- Certified home health aide
- Pediatric care
- CPR/AED
- Blood glucose testing
- Quality control
- Team leadership
- Training and development
- Regulatory compliance
- Inventory management
- Data entry
- Safety procedures
- Problem solving
- Professional and courteous
- Documentation and reporting
- Employee scheduling
- Computer skills
- Hiring and training
- Sales monitoring
- Administration and reporting
Certification
- Certified Medical Technician
- Certified Nursing Assistant
- Certified CPR
References
References available upon request.
Gender/Race
- Female
- White/ caucasian
Timeline
Customer Service Representative
Seven Eleven
05.2024 - 10.2025
CNA/CMT
The Woodlands of Ocean Pines
01.2023 - 03.2025
Travel CNA/CMT
Maxim Healthcare
08.2018 - Current
CNA
Genesis Medical Center
10.2015 - 02.2023
Assistant Manager
Foodlion Grocery Store
04.2012 - 03.2021
High School Diploma -
Spring Mills High School
Some College (No Degree) -
Valley College