Lauren A. Smith
Pasadena,MD
Summary
I am searching in an more organized/professional, long term career, I'd prefer a challenge, it keeps me interested and wanting to come back to learn more! I have an professional background in administrative coordination, prepared to make significant impact. Excellent at multi-tasking under pressure and familiar w/ busy work flow, environment. Known for strong organizational skills, problem-solving abilities, and focus on achieving results through teamwork and flexibility. Reliable and adaptable, excelling in dynamic environments. Multiple computer software programs such as (MAC, Excel, Powerpoint, DOCS, Windows)
Overview
10
10
years of professional experience
Work History
Administrative Assistant/Coordinator's Assistant
DR. KUKRETI
01.2022 - 12.2024
- Stayed humble while managing a Multi-phone line/busy environment, Kept a very clean work environment, Managed time efficiently in order to complete all tasks within deadlines. Worked effectively in fast-paced environments. Proven ability to learn quickly and adapt to new situations. Organized and detail-oriented with a strong work ethic.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction. Accomplished project objectives ahead of schedule by consistently prioritizing tasks effectively. Updated various internal reports, collected and compiled data and performed follow-up.
- Ensured smooth daily operations by troubleshooting technical issues promptly and efficiently when they arose in the office environment. Checking patients in for appointments: When a patient enters a doctor's office, the medical administrative assistant collects their information and alerts the medical staff of their arrival.
- Filing insurance claims, Updating medical records, Managed multiple projects simultaneously, ensuring deadlines were met while maintaining strict attention to detail, Implemented new software programs for improved data tracking, leading to more accurate reporting and analysis capabilities for management.
- Enhanced team productivity by coordinating meetings, managing schedules, and organizing travel arrangements for executives. Ensured smooth daily operations by troubleshooting technical issues promptly and efficiently when they arose in the office environment.
Receptionist/Veterinary Technician
Alexander Animal Hospital
01.2018 - 03.2022
- Organized/Count inventory (Prescription Veterinary Foods/ RX Meds, Treats, Vaccinations, Surgery supplies) Sterilized, processed, packaged, labeled and preparation of products. Handled cash transactions, Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression. Confirmed appointments, communicated with clients, and updated client records. Checked patients in/out, collected balances, co-pays, delivered vaccinations, took vitals, urinalysis etc. Resolved customer problems and complaints. Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails,. Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally. Contributed to team effectiveness by being a team leader and always a problem solver, healthy positive mindset
- Confirmed appointments, communicated with clients, and updated client records.
Billing/Coding Specialist
Advanced Pain Management Brain & Spine Care Inc
10.2014 - 02.2018
- Meeting team production targets, Assembling products such as, various Medical supplies, Maintaining and problem solving while working in a multi-phone line environment and extremely rushed/busy work flow. Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members. Managed time efficiently in order to complete all tasks within deadlines. Managed time efficiently in order to complete all tasks within deadlines.
- Conducted regular audits of billed services, identifying inconsistencies or discrepancies that required corrective action. Implemented quality control measures to minimize errors in data entry. Maintained patient confidentiality, adhering HIPAA guidelines while managing sensitive medical information.
- Follow up on past due invoices and delinquent accounts to reduce number of unpaid and outstanding balances. Document patient data and medical records and perform routine medical record audits to comply with insurance company requirements.
- Self-motivated, with a strong sense of personal responsibility. Conducted regular audits of billed services, identifying inconsistencies or discrepancies that required corrective action.
- Verified accuracy of accounts payable payments, resulting in (30-50 resolved problems, daily)
Education
High School Diploma -
Chesapeake Senior High School
Pasadena06-2010
Skills
- Data entry expertise,
- Scheduling and planning
- File organization
- Project management
- Managing office supply inventory
- Office equipment maintenance
- Teamwork and collaboration
- Problem-solving
- Multitasking and organization
- Team leadership
- Effective communication
Languages
English
Native or Bilingual
Timeline
Administrative Assistant/Coordinator's Assistant
DR. KUKRETI
01.2022 - 12.2024
Receptionist/Veterinary Technician
Alexander Animal Hospital
01.2018 - 03.2022
Billing/Coding Specialist
Advanced Pain Management Brain & Spine Care Inc
10.2014 - 02.2018
High School Diploma -
Chesapeake Senior High School
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