Laurie Hailey
Severna Park
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
Stay-at-Home Parent
Myself
07.2013 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Operations Manager
Benfield Towing
05.2000 - 06.2013
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Managed logistics coordination, optimizing towing schedules and resource allocation.
- Developed training programs for staff, enhancing operational knowledge and performance standards.
- Implemented safety protocols, reducing incidents and promoting workplace compliance.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
High School Diploma -
Severna Park High School
Severna Park, MD06-2000
Skills
- Strategic planning
- Budget management
- Risk assessment
- Team leadership
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organization and time management
Timeline
Stay-at-Home Parent
Myself
07.2013 - Current
Operations Manager
Benfield Towing
05.2000 - 06.2013
High School Diploma -
Severna Park High School