Laurie Sedgwick
Federalsburg
Summary
Experienced Office Management and Administration Professional with 20 plus years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
34
34
years of professional experience
Work History
Administrative Assistant
Dorchester County Public Schools
03.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to student inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Office Manager
Tuckahoe Underground, LLC
04.2018 - 12.2022
- Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Handled all incoming business and client requests for information.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Compared vendor prices to ensure optimal savings.
- Created and finalized contract deals with customers.
- Completed weekly payroll for employees.
- Received, screened and routed incoming calls.
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Prepared vendor invoices and processed incoming payments.
- Created crew reports and Miss Utility tickets.
Patient Access Representative
Shore Health Systems
07.2006 - 04.2018
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Verified important patient information for entry into patient management system.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Provided patient education.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each resident.
- Trained over 20 employees on EMR program
Owner
Northwest Fork, LLC
01.2004 - 01.2006
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Applied human resources expertise to optimize hiring, training and performance.
- Input income and expense details into Quickbooks to track business finances and address variances.
Manager
Caroline Country Club
05.1997 - 11.2003
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Trained and guided team members to maintain high productivity and performance metrics.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Evaluated employees’ strengths and assigned tasks based upon experience and training.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Prepared quotes for new products and services and composed budgets.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Maintained current knowledge of all facets of operations.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Recorded inventory sales into organization's weekly income report.
- Hired, trained and mentored staff to maximize effectiveness.
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
- Trained new employees in specific job requirements.
Waitress
Northwest Fork
11.1990 - 02.1997
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Education
High School Diploma - undefined
Gloryland Academy
Denton, MD06.1993
Business
Chesapeake College
Wye Mills, MDSkills
- Clerical support
- Workflow planning
- Account reconciliation
- Documentation and control
- Business administration
- Expense reporting
- Data entry
- Office management
- Payroll and budgeting
- Clear oral/written communication
- Credit and collections
- Friendly nature
- Excellent multi-tasking ability
- Organizational skills
- Accounts payable and receivable
Timeline
Administrative Assistant
Dorchester County Public Schools
03.2023 - Current
Office Manager
Tuckahoe Underground, LLC
04.2018 - 12.2022
Patient Access Representative
Shore Health Systems
07.2006 - 04.2018
Owner
Northwest Fork, LLC
01.2004 - 01.2006
Manager
Caroline Country Club
05.1997 - 11.2003
Waitress
Northwest Fork
11.1990 - 02.1997
High School Diploma - undefined
Gloryland Academy
Business
Chesapeake College
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