Laurin West
Frederick
Summary
Adept at managing multiple tasks and fostering effective team engagement, I excelled in high-pressure environments at The Pizza Factory and Pier 49 Pizza. My service-oriented communication and thorough review skills enhanced customer satisfaction and operational efficiency, showcasing my ability to adapt and deliver exceptional service across various roles.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Bill Randall
08.2003 - 03.2006
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Event Support Crew
Douglas Smith
11.1999 - 07.2003
- Assisted customers with inquiries and provided friendly service, ensuring a positive experience.
- Improved customer satisfaction by addressing issues promptly and professionally.
- Assisted in training new crew members, fostering a supportive learning environment.
- Enhanced team productivity with effective communication and collaboration.
- Adapted to changing tasks and priorities in a fast-paced environment.
- Supported team in maintaining high standards of service and product quality.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Photographer
Kiddie Kandids
08.2004 - 09.2005
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Cook
Pier 49 Pizza
09.2001 - 06.2003
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Bachelor of Science - Human And Family Services
BYU Idaho
Rexburg, ID05-2026
Skills
- Service-Oriented Communication
- Skilled in Managing Multiple Tasks
- Guest Reception Skills
- Effective Team Engagement
- Thoroughness in Review
- Informed Decision-Making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Portrait Photographer Kiddie Kandids 2004
Languages
English
Full Professional
Timeline
Photographer
Kiddie Kandids
08.2004 - 09.2005
Waitress
Bill Randall
08.2003 - 03.2006
Cook
Pier 49 Pizza
09.2001 - 06.2003
Event Support Crew
Douglas Smith
11.1999 - 07.2003
Bachelor of Science - Human And Family Services
BYU Idaho
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