Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
Generic

Lauryn Daum

Fruitland

Summary

Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bookeeper Admin Associate

Wicomico County
Salisbury
08.2024 - Current
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Assisted with the preparation of budgets and forecasts.
  • Researched discrepancies in payroll data and provided corrective action when needed.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Implemented new payroll software, leading to a reduction in processing errors.
  • Managed payroll and time and attendance systems.

Operations Specialist

Anderson Wealth Managment
Salisbury
06.2022 - 09.2024
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Identified areas of improvement in current operations systems and implemented changes accordingly.
  • Coordinated with internal teams such as marketing, sales, finance.
  • Ensuring compliance with applicable laws and regulations related to finance.
  • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
  • Articulated value of stocks, bonds and mutual funds and educated clients on benefits of each.
  • Formulated and actualized strategic financial plans across client investment portfolios.
  • Implemented financial plans and insurance strategies specifically tailored to client's financial goals.
  • Provided comprehensive advice on retirement planning strategies, including Social Security benefits and 401s.
  • Prepared detailed reports outlining current financial status, future projections, and recommended courses of action.
  • Analyzed and evaluated individual retirement accounts to maximize returns on investments.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Maintained updated knowledge of product features, benefits, pricing plans and warranties offered by the company.
  • Adhered to company policies and procedures for handling outbound calls.
  • Answered incoming calls from customers regarding inquiries or complaints.
  • Remained current on changes or updates in products or services offered by the company.
  • Provided timely, courteous, and knowledgeable responses to information requests.

Banker/Teller

PNC Bank
Salisbury
01.2021 - 06.2022
  • Resolved customer complaints in a timely manner by utilizing problem-solving techniques.
  • Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
  • Monitoring customer accounts, ensuring compliance with banking regulations.
  • Providing guidance and support to junior members of the team when necessary.
  • Performing periodic reviews of customer accounts for accuracy and any suspicious activity.
  • Maintaining accurate records of all transactions, ensuring accuracy and completeness of documents.
  • Actively participating in the development of new products and services based on market research.
  • Explained account information to customers in detail as needed.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Maintained accurate records of all transactions for compliance purposes.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Processed wire transfers for customers both domestically and internationally.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Maintained confidentiality of bank records and client information.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Trained employees on cash drawer operation.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.

Server

Texas Roadhouse
Fruitland
05.2017 - 03.2021
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Prepared drinks according to standard recipes.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Server

Applebees
Salisbury
03.2019 - 01.2021
  • Waited tables
  • Handled customer complaints/issues with food
  • Provided excellent service to customers
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

High School Diploma -

Holly Grove
Westover
05-2017

Pursued Associates - Counseling

Worwic
Salisbury, MO

Associates - Human Services

University of Phoenix
Tempe, AZ

Skills

  • Payroll administration
  • Financial analysis
  • Budget preparation
  • Spreadsheet management
  • Data entry accuracy
  • Regulatory compliance
  • Customer service
  • Team collaboration
  • Problem solving
  • Verbal communication
  • Report preparation
  • Attention to detail
  • Employee training
  • Time management
  • Client relationship management
  • Reliable and punctual
  • Computer skills
  • Calendar management
  • Cash handling
  • Data entry
  • Policy implementation
  • Decision-making
  • Store recovery
  • Supporting sales staff
  • Task prioritization
  • Issue resolution
  • Oral communication
  • Basic accounting
  • Problem-solving
  • Data collection and analysis
  • Adaptability and flexibility
  • Public relations
  • Leadership qualities
  • Service assistance
  • Relationship building
  • Practice management
  • Cross-functional teamwork
  • Collaborative teamwork
  • Business strategies

Certification

  • NMLS
  • Notary

Languages

English
Professional
Spanish
Elementary

Affiliations

  • Jogging
  • Going to the gym
  • going camping with my husband and dogs
  • Taking my niece and nephew to the movies
  • spending time with y family
  • journaling and reading

References

References available upon request.

Timeline

Bookeeper Admin Associate

Wicomico County
08.2024 - Current

Operations Specialist

Anderson Wealth Managment
06.2022 - 09.2024

Banker/Teller

PNC Bank
01.2021 - 06.2022

Server

Applebees
03.2019 - 01.2021

Server

Texas Roadhouse
05.2017 - 03.2021

High School Diploma -

Holly Grove

Pursued Associates - Counseling

Worwic

Associates - Human Services

University of Phoenix
Lauryn Daum