Laver Lawhorn
Baltimore
Summary
Dynamic and detail-oriented professional with experience at Amazon, excelling in inventory management and team collaboration. Recognized for enhancing customer satisfaction through effective problem-solving and clear communication. A dedicated team player skilled in multitasking and workflow management, committed to delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Air Associate
Amazon
Baltimore, MD
05.2024 - Current
- Assisted in leading teams of 10-15 associates in a Process Guide role.
- Continuously operate in critical roles to maintain proficiency and support operations as needed.
- Executed daily operational tasks between various departments, contributing to a positive customer experience and maintaining on time performance.
- Adapted quickly to changes in workflow, enhancing team productivity during peak times.
Customer Service Cashier
TopGolf
Baltimore, MD
09.2020 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained accurate cash drawer balances through regular reconciliation.
- Trained new staff on operational procedures and customer service best practices.
Barista
Greenhouse Cafe
Baltimore, MD
08.2018 - 07.2019
- Prepared high-quality coffee beverages using espresso machines and grinders.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted customers with menu selections, enhancing overall dining experience.
- Operated point-of-sale systems for accurate order processing and payment handling.
Education
High School Diploma -
Reach Partnership
Baltimore, MD06-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Decision-making
- Clear communication
- Multitasking and organization
- Workflow management
- Verbal and written communication
- Customer service
- Leadership qualities
- Work Planning and Prioritization
Timeline
Air Associate
Amazon
05.2024 - Current
Customer Service Cashier
TopGolf
09.2020 - 12.2021
Barista
Greenhouse Cafe
08.2018 - 07.2019
High School Diploma -
Reach Partnership