Lavina Battle
Chesapeake Beach
Summary
Dynamic Hair Salon Manager and Stylist with a proven track record at Clinton One Barber and Beauty, excelling in client satisfaction and employee retention. Skilled in advanced hair styling techniques and effective marketing strategies, I foster team collaboration and implement innovative solutions to enhance service quality and drive business growth. I manage all marketing aspects of social media for advertisement and creating/building vendor relationships. Developed a targeted PR campaign resulting in a 30% increase in media mentions and brand recognition.
Overview
24
24
years of professional experience
Work History
Hair Salon Manager and Stylist
Self-employeed
Clinton, MD
08.2015 - Current
- Oversaw daily salon operations, ensuring high-quality service and client satisfaction.
- Managed staff scheduling, optimizing team performance and resource allocation.
- Developed marketing strategies to increase client base and promote services effectively.
- Implemented inventory management systems to streamline product ordering and reduce waste.
- Trained and mentored junior stylists, fostering professional growth and skill development.
- Analyzed customer feedback to improve service offerings and enhance overall experience.
- Established standard operating procedures to maintain consistency in service delivery.
- Coordinated community outreach programs to strengthen local engagement and brand presence.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Recruited and hired top talent to maintain a skilled and diverse team of stylists.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
- Fostered a positive working environment, resulting in high employee retention rates.
- Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
- Coordinated salon events such as fashion shows or charity fundraisers, showcasing stylist abilities while promoting the business.
- Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
- Monitored industry trends to stay informed about emerging styles, products, and technologies relevant to our clientele base.
- Oversaw inventory management to ensure adequate stock levels of products and supplies.
- Managed cash flow, business transactions, banking, and accounting processes.
- Maintained general appointment calendar and set shift schedules.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Promoted business through marketing initiatives and use of social media.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Processed payments, entering sales in register for prompt customer service.
Stylist
Clinton One Barber and Beauty
Clinton, MD
10.2001 - 01.2015
- Developed personalized styling solutions to enhance client satisfaction and loyalty.
- Conducted in-depth consultations to assess individual client needs and preferences.
- Collaborated with team members to ensure seamless execution of fashion trends and styles.
- Mentored junior stylists, providing guidance on techniques and customer engagement strategies.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
Office Assistant
Frances Refuse
Chesapeake Beach, MD
01.2002 - 12.2003
- Managed office supplies inventory, ensuring timely replenishment and cost efficiency.
- Coordinated scheduling for departmental meetings, enhancing communication and collaboration.
- Assisted in maintaining accurate filing systems, improving document retrieval speed.
- Supported onboarding processes for new hires, fostering a smooth integration into the team.
- Developed streamlined procedures for data entry tasks, increasing accuracy and reducing errors.
- Led initiatives to enhance office organization, resulting in improved workflow efficiency.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Education
Bachelor of Science -
University of MD, Global Campus
College Park, MD05-2028
Associate of Science -
College of Southern MD
Southern, MD08-2022
Skills
- Hair styling techniques
- Client consultation
- Appointment scheduling
- Employee retention
- Marketing and promotions
- Customer feedback analysis
- Color theory
- Salon safety protocols
- Customer service
- Problem-solving skills
- Decision-making skills
- Commitment to quality and service
- Advanced interpersonal skills
- Client satisfaction
- Accurate money handling
- Scheduling
- Project management
- Customer needs assessment
- Inventory controls
- Staff collaboration
- Vendor relations
- Business development strategy
Timeline
Hair Salon Manager and Stylist
Self-employeed
08.2015 - Current
Office Assistant
Frances Refuse
01.2002 - 12.2003
Stylist
Clinton One Barber and Beauty
10.2001 - 01.2015
Bachelor of Science -
University of MD, Global Campus
Associate of Science -
College of Southern MD