Lavina Harrod
Suitland,MD
Summary
Talented Regional Director known for training employees to achieve maximum potential while generating new business opportunities. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Regional Director
AlphaBEST Education, Inc, Prince George's
11.2021 - Current
- Expertly directs all operational aspects of the Region to achieve established contractual obligations and corporate growth/profitability objectives
- Spearheads the annual budgeting process
- Analyzes data to ensure that each school site is meeting productivity and financial goals
- Manages controllable expenses and staffing needs to improve regional profitability
- Project manages Regional Payroll, Benefits, Human Resources, and Customer Service departments
- Provides development opportunities, proactively manages retention risks, and manages associated change
- Ensures Regional compliance with all applicable federal, state, and local laws and regulations.
District Manager
AlphaBEST Education, Inc, Prince George
01.2017 - 11.2021
- Increased customer retention rate by 25% through establishing a presence at community events
- Created and implemented professional development plans with a clear path to achieving future career goals for Area Managers
- Established lasting rapport with school partners, resulting in the acquisition of six additional contracts
- Designed and implemented strategic objectives to streamline programs at area locations
- Managed programs to provide access to quality childcare in urban communities
- Served as a trusted liaison between schools, families, and Organization.
Area Manager
AlphaBEST Education, Inc, Prince George's
07.2012 - 07.2017
- Executed the Organization's promise of highly motivated, well-trained childhood professionals in Maryland schools
- Streamlined staff hiring evolution
- Maintained high levels of customer satisfaction throughout all program locations
- Maximized enrollment across the entire area with a laser focus on communication, transparency, and innovation.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
Education
Diploma -
Northern High School
Owings, MD05.1994
Prince George's Community College
Upper Marlboro, MD08.1995
Medical Billing & Coding - undefined
Sanford Brown Institute
Landover, MD2004
Skills
- Communication
- Multi-Site Management
- Critical Thinking
- Profile:
- Program Administrator with an extensive background in business development, planning, recruiting, staff training, and ethics People-focused professional adept at improving processes and increasing profitability
- Staff Oversight
- Budget Administration
- Motivational Leadership
- Business Growth Initiatives
- Management Training
Timeline
Regional Director
AlphaBEST Education, Inc, Prince George's
11.2021 - Current
District Manager
AlphaBEST Education, Inc, Prince George
01.2017 - 11.2021
Area Manager
AlphaBEST Education, Inc, Prince George's
07.2012 - 07.2017
Diploma -
Northern High School
Prince George's Community College
Medical Billing & Coding - undefined
Sanford Brown Institute
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