Lawrence Hicks
Oxon Hill
Summary
Hardworking professional with extensive experience at FedEx Ground, excelling in quality assurance and warehouse safety. Proven ability to train individuals effectively while enhancing operational efficiency. Skilled in loading and unloading with a strong commitment to teamwork and problem-solving, ensuring packages are handled with precision and care.
Overview
6
6
years of professional experience
Work History
Package Handler/Trainer
FedEx Ground
05.2021 - Current
- Trains new employees on proper unloading, loading of tuggers and handling procedures to ensure compliance with safety regulations and quality assurance standards.
- Instruct employees on the safe operation of tuggers and adherence to safety protocols to maintain efficiency and reduce operational risks.
- Trains employees how to set up and accurately scan packages, reinforcing quality control measures to minimize errors and ensure proper tracking.
- Follows inventory control procedures, and package handling standards to maintain accuracy, security, and product integrity.
- Executes loading/unloading tasks with precision, following established quality guidelines to ensure packages remain intact throughout transit.
- Conduct quality checks to verify package conditions, ensuring items are correctly labeled, secured, and meet delivery specifications.
- Effectively communicates with team members and managers to uphold quality assurance practices, resolve discrepancies, and optimize workflow efficiency.
- Provides exceptional service while maintaining compliance with package handling and tracking accuracy to support the van lines, unloaders and mangers.
- Ensures packages are correctly processed and transported in adherence to FedEx Ground’s quality control procedures.
- Supports warehouse operations by enforcing best practices in product storage, movement, and handling to reduce damage and improve operational quality.
- Collaborates with team members to ensure trucks are unloaded systematically, following safety and quality assurance guidelines for seamless package transfers.
- Loads heavy packages efficiently while adhering to best practices that safeguard package integrity and maintain handling consistency.
Mail Carrier
United States Post Office
03.2019 - 04.2021
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Automotive Technology
The Excel Automotive Institute
Washington, DC01-2011
Business Administration
Marist College
Danbury, CT01-1989
High School Diploma -
McKinley Technical High School
Washington, DC06-1988
Skills
- Warehouse navigation
- Pallet jack operation
- Loading and unloading
- Warehouse safety
- Barcode scanners
- Cleaning and sanitizing
- Safety awareness
- Multitasking Abilities
- Quality assurance
- Willingness to learn
- Reliable and punctual
- Teamwork and collaboration
- Time management
- Flexible and adaptable
- Problem-solving abilities
Timeline
Package Handler/Trainer
FedEx Ground
05.2021 - Current
Mail Carrier
United States Post Office
03.2019 - 04.2021
Automotive Technology
The Excel Automotive Institute
Business Administration
Marist College
High School Diploma -
McKinley Technical High School
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