Lawrence Holton
Waldorf
Summary
Dynamic leader with a proven track record at Quest Transport LLC, excelling in operations management and fostering team cohesion. Mastered business planning and documentation, significantly boosting customer satisfaction and operational efficiency. Demonstrated expertise in hiring and training, achieving high safety and performance standards. Renowned for strategic improvements and a commitment to excellence.
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
4
4
years of professional experience
Work History
Owner Operator
Quest Transport LLC
09.2023 - 08.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Terminal Manager
Quest Transport LLC
06.2022 - 09.2023
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
- Implemented staff training programs to enhance employee skills, productivity, and overall job satisfaction.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Evaluated risks associated with terminal operations regularly; implemented preventive strategies to mitigate potential negative impacts on business continuity.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Directed and initiated investigations to resolve shipper or customer complaints.
- Collaborated with [Number]-member team to create, modify and implement goals, procedures and policies.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
Driver Trainer
Quest Transport LLC
03.2020 - 06.2022
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
- Contributed to the development of company-wide safety initiatives by sharing insights gained through hands-on training experiences with drivers.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Taught drivers how to drive, shift and back up trucks.
Education
Certification of Industrial Training -
College of Southern Maryland
La Plata, MD06-2000
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Driver Excellence Award
I was awarded the Driver Excellence Award for service above and beyond my duty requirements.
Timeline
Owner Operator
Quest Transport LLC
09.2023 - 08.2024
Terminal Manager
Quest Transport LLC
06.2022 - 09.2023
Driver Trainer
Quest Transport LLC
03.2020 - 06.2022
Certification of Industrial Training -
College of Southern Maryland
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