Lawrence Lowe
White Plains
Summary
Dynamic server skilled in exceptional customer service, guest engagement, and upselling techniques. Proven ability to enhance dining experiences while ensuring attention to detail and adherence to health regulations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Server
The Henry
Houston, TX
03.2026 - 06.2026
- Delivered exceptional customer service in a fast-paced dining environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Provided tailored menu suggestions that increased guest satisfaction and enhanced dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of the dining area for optimal guest satisfaction.
- Assisted with menu recommendations to enhance guest dining experiences.
Restaurant Manager
Raising Canes
Fontana, CA
2021 - 2024
- Supervised daily restaurant operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members to enhance performance and promote a positive work environment.
- Developed and implemented strategies to improve workflow efficiency and reduce operational costs.
- Monitored inventory levels, placing orders to maintain stock availability while minimizing waste.
- Ensured compliance with health and safety regulations through regular inspections and training sessions.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Restaurant Server
Stottford House
Marshall, TX
09.2004 - 08.2006
- Provided exceptional customer service in fast-paced dining environment.
- Processed customer orders accurately using POS system for efficient transactions.
- Assisted in menu presentation and recommended pairings to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new servers on operational procedures and restaurant policies for consistency.
- Cultivated warm relationships with regular customers.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Restaurant Server
Stillwater Inn
Jefferson, TX
08.2003 - 09.2004
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Maintained cleanliness and organization of dining area to meet health regulations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Participated in team meetings to discuss improvements in service strategies and workflow efficiency.
- Stayed up-to-date on menu changes to help customers make food choices.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Restaurant Server
Olive Garden
Longview, TX
01.2003 - 08.2003
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Education
Master of Science - Clinal Psychology
HGST
Houston, TX2012
Skills
- Exceptional customer service
- Guest engagement
- Cash handling
- Wine service
- Wine pairings
- Menu memorization
- Allergy awareness
- High volume dining
- Dining area maintenance
- Tableside etiquette
- Upselling techniques
- Multitasking and organization
- Strong work ethic
- Customer service
- Effective customer upselling
Certification
- Food Safety Certification, Server Safety, 2026
Timeline
Server
The Henry
03.2026 - 06.2026
Restaurant Server
Stottford House
09.2004 - 08.2006
Restaurant Server
Stillwater Inn
08.2003 - 09.2004
Restaurant Server
Olive Garden
01.2003 - 08.2003
Restaurant Manager
Raising Canes
2021 - 2024
Master of Science - Clinal Psychology
HGST