LAYLA GARMAN
Parkville
Summary
Energetic and approachable, consistently demonstrating exceptional communication and problem-solving skills. Well-versed in customer service principles and adept at using CRM software to enhance customer interactions. Committed to making positive impact by delivering outstanding customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Experience Representative
Saffer Plumbing & Electric
09.2024 - Current
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products services
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments
- Experienced in the Service Titan platform
Caregiver/Med Tech
Touchmark
06.2024 - 10.2024
- Compassionate and dedicated caregiver with experience in providing high-quality support and care in a facility setting
- Managed diverse responsibilities including assisting with daily living activities, performing tasks in a timely manner, and ensuring a nurturing environment
- Excelled in building trusting relationships with residents and collaborating effectively with a team
- Commitment to enhancing the well-being and quality of life for all individuals under my care
Ext Teacher
Challenger School Foundation
10.2023 - 06.2024
- Adhered to a structured schedule to provide care for students from preschool through8th grade
- Effectively managed classrooms of up to20 students, addressing their individual needs and supporting their personal and academic growth
- Embraced and exemplified Challenger’s mission of fostering individuality and independence in students
Crew Member
McDonald's
07.2021 - 05.2023
- Adaptable and dependable employee skilled in a variety of workplace roles
- Committed to skill growth and company success
- Known for strong work ethic, communication skills and attention to detail
- Efficiently managed fast-paced environments, maintained an organized workspace
Education
Bachelor's Degree - Health Sciences
Boise State University
Boise, ID05.2026
Associate of Arts -
Idaho State University
Meridian, ID05.2023
Skills
- Person-based caregiving
- Team collaboration
- Adaptability
- Problem-Solving
- Multitasking and Organization
- Relationship building
- Exceptional communication
- Time Management
- Dependable and Responsible
- Strong Ethics
Timeline
Customer Experience Representative
Saffer Plumbing & Electric
09.2024 - Current
Caregiver/Med Tech
Touchmark
06.2024 - 10.2024
Ext Teacher
Challenger School Foundation
10.2023 - 06.2024
Crew Member
McDonald's
07.2021 - 05.2023
Bachelor's Degree - Health Sciences
Boise State University
Associate of Arts -
Idaho State University
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