Leah Dukes
Baltimore
Summary
Dynamic Senior Sales Executive with a proven track record at Nordstrom, adept in sales development and client relationship management. Elevated client satisfaction through personalized solutions, surpassing sales targets with strategic product portfolio management. Promoted to Beauty Manager at Saks Fifth Avenue for exceptional selling skills, leading teams to consistently exceed revenue goals. Skilled in Marketing, organization, problem-solving, and sales team leadership.
Overview
9
9
years of professional experience
Work History
Senior Sales Executive
Nordstrom
03.2022 - 11.2024
- Applied effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
Beauty Manager
Saks Fifth Avenue
05.2019 - 03.2022
- Began as a Sales Associate and after showing remarkable selling skills and going above and beyond I was soon promoted to a management role.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Delivered consistent exceptional customer service, establishing lasting relationships with clients and generating repeat business.
- Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
- Created visually appealing merchandising displays that showcased featured products effectively promoting them among customers.
- Lead a strong team of sales associates in meeting sales goals and exceeding the margin in revenue consistently and consecutively throughout each quarter.
Leasing Consultant
Morgan Properties
11.2017 - 04.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Improved efficiency, organizing leasing office operations and reducing paperwork processing time.
Early Childhood Educator
Brilliant Beginnings Learning Center
10.2015 - 11.2017
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Collaborated with colleagues on curriculum development, sharing best practices to improve overall instruction quality across the school.
Education
Business - Business Administration
The Community College of Baltimore County
Catonsville, MD08-2018
High School Diploma -
Pikesville High School
Pikesville, MD05-2015
Skills
- Sales development
- Client relationship management
- Relationship selling
- Online collaboration tools
- Empathy and patience
- Multitasking and organization
- Competitive analysis
- Client account management
- Marketing
- Sales team leadership
- Problem-solving
- Relationship building
- Documentation and record keeping
About Me
Diligent and hard-working candidate ready to contribute solid effort as a team member and/or leader. Thorough and Highly organized with excellent communication skills. Reliable worker with strong work ethic. Hardworking and passionate job seeker with organizational skills eager to achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My goal is to seek and maintain full time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Timeline
Senior Sales Executive
Nordstrom
03.2022 - 11.2024
Beauty Manager
Saks Fifth Avenue
05.2019 - 03.2022
Leasing Consultant
Morgan Properties
11.2017 - 04.2019
Early Childhood Educator
Brilliant Beginnings Learning Center
10.2015 - 11.2017
Business - Business Administration
The Community College of Baltimore County
High School Diploma -
Pikesville High School
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