Leah Pitcher
Frederick
Summary
Dedicated budtender with strong customer relationship management skills. Experienced in educating clients on product selection and ensuring compliance adherence while providing exceptional service.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
9
9
years of professional experience
2003
2003
years of post-secondary education
Work History
Budtender
Ascend wellness Holdings
Ellicott City
06.2025 - 07.2025
- Assisted customers in selecting cannabis products based on preferences and needs.
- Maintained cleanliness and organization of the dispensary environment.
- Educated patrons on product types, effects, and usage methods.
- Provided exceptional customer service to enhance the shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure efficient operations during busy hours.
Certified Massage Therapist
Defoors Eden Spa and Salon
Ellicott City
01.2017 - 09.2023
- Provided therapeutic massage services tailored to client needs and preferences.
- Maintained a clean and organized treatment environment for client comfort.
- Educated clients on self-care techniques and wellness practices post-treatment.
- Utilized various massage modalities to enhance relaxation and relieve tension.
- Collaborated with team members to ensure seamless operations during peak hours.
- Conducted thorough client assessments to determine appropriate treatment plans.
- Managed scheduling and appointment bookings for efficient service delivery.
- Adhered to health and safety standards in all massage therapy practices.
- Maintained clean, safe and well-organized work environment.
- Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
Retail Sales Associate
Zebop
Ellicott City
11.2016 - 11.2018
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained store cleanliness and organized merchandise displays effectively.
- Processed transactions accurately using the point-of-sale system.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to create a positive shopping environment.
- Trained new associates on sales techniques and store policies.
- Monitored inventory levels and restocked products as needed.
- Demonstrated product features to enhance customer engagement and satisfaction.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Education
Therapeutic Bodywork, Holistic Wellness - Alternative Medicine
Baltimore School Of Massage
11.2004 - 06.2005
River Hill High School
Clarksville, Maryland Skills
- Product knowledge
- Inventory management
- Point-of-sale operation
- Compliance adherence
- Customer relationship management
- Cannabis education
- Retail sales strategies
- Store merchandising
- Team collaboration
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Patience and empathy
References
References available upon request.
Timeline
Budtender
Ascend wellness Holdings
06.2025 - 07.2025
Certified Massage Therapist
Defoors Eden Spa and Salon
01.2017 - 09.2023
Retail Sales Associate
Zebop
11.2016 - 11.2018
Therapeutic Bodywork, Holistic Wellness - Alternative Medicine
Baltimore School Of Massage
11.2004 - 06.2005
River Hill High School