Summary
Overview
Work History
Education
Skills
Certification
ServSafe Certified
Timeline
Generic

Leah Principio

White Hall

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success, contribute to organizational growth and to ensure customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Manger

Woodfire Kitchen
11.2022 - Current
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.

Restaurant Server

Woodfire Kitchen
07.2021 - Current


  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

Hereford High
Parkton, MD
05-2023

Skills

  • Supervisory skills
  • Passion for customer satisfaction
  • Food service background
  • Task prioritization
  • Strong work ethic
  • Time Efficient
  • Quick to find Solutions

Certification

  • Certified Level 1 Food Manager, Servsafe - 9\20\2023-9\20\2028

ServSafe Certified

The ServSafe Food Manager certification verifies that a manager or person-in-charge of a food establishment has sufficient food safety knowledge to protect the public from foodborne illness

Timeline

Restaurant Manger

Woodfire Kitchen
11.2022 - Current

Restaurant Server

Woodfire Kitchen
07.2021 - Current

Hereford High

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Leah Principio