Leeannah Dukes
Waldorf
Summary
Dynamic and customer-focused professional with extensive experience in hospitality, including a successful tenure at Bonefish Grill. Proven ability to enhance guest satisfaction through exceptional service and effective communication. Skilled in POS system operation and adept at managing high-volume dining environments, fostering repeat business through strong guest relations. Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Bonefish Grill
Brandywine, MD
08.2025 - Current
- Assisted guests with menu selections and provided detailed descriptions of dishes.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Engaged with guests to create a welcoming atmosphere, promoting repeat visits.
- Processed customer payments accurately using POS system.
Front Desk Receptionist
District Dogs
Arlington, VA
01.2025 - 08.2025
- Greeted and assisted clients, ensuring positive first impressions and effective communication.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments and maintained calendar for services, optimizing workflow and client satisfaction.
- Processed payments and handled transactions accurately, enhancing financial operations at front desk.
- Maintained cleanliness and organization of reception area, contributing to a welcoming environment for visitors.
- Assisted in training new reception staff on procedures and systems, fostering team development and support.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Provided information on services offered, addressing customer inquiries with professionalism and clarity.
Restaurant Server
TGI Fridays
Waldorf, MD
05.2024 - 01.2025
- Learned restaurant protocols and safety procedures to uphold service standards.
- Adapted quickly to changing priorities during peak service hours, enhancing team efficiency.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Team Member
Chick-fil-A
Brandywine, MD
01.2022 - 08.2022
- Provided exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards.
- Collaborated with team members to ensure efficient workflow.
- Assisted in training new staff on operational procedures.
- Prepared food items adhering to safety and quality guidelines.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Resolved customer concerns promptly to enhance satisfaction levels.
- Handled cash transactions accurately and efficiently.
Education
High School Diploma -
St. Charles High School
Waldorf, MD05.2022
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- POS system operation
- Cash handling
- High volume dining
- Safe food handling
- Alcohol service
- Front-of-house display creation
- Guest relations management
- Dining customer service
- Attention to detail
- Time management
- Data entry
- Appointment scheduling
- Verbal and written communication
- File organization
- Hospitality services
- Front office management
Timeline
Restaurant Server
Bonefish Grill
08.2025 - Current
Front Desk Receptionist
District Dogs
01.2025 - 08.2025
Restaurant Server
TGI Fridays
05.2024 - 01.2025
Team Member
Chick-fil-A
01.2022 - 08.2022
High School Diploma -
St. Charles High School