Leemu Kolleh
Rockville
Summary
Dynamic administrative professional with proven expertise in customer service and QuickBooks at NSCA/TRA-CAL, LLC. Adept at optimizing operational efficiency through effective appointment scheduling and proficient use of MS Office. Recognized for enhancing client satisfaction and streamlining processes, ensuring seamless communication and support across various departments.
Overview
20
20
years of professional experience
Work History
Administration Assistant/Administration ssistant/Customer Financial Services Representative
NSCA/TRA-CAL, LLC
Gaithersburg
04.2016 - Current
- Executed administrative tasks, including typing, copying, binding, and scanning.
- Prepared and monitored invoices to ensure accurate billing.
- Maintained electronic and hard copy filing systems for efficient information retrieval.
- Opened, sorted, and distributed incoming correspondence to facilitate communication.
- Created invoices and packing slips using QuickBooks for streamlined sales processes.
- Provided ongoing customer service support to address inquiries and enhance satisfaction.
- Responded to email, telephone, and face-to-face inquiries promptly and professionally.
- Handled sensitive information with confidentiality and discretion.
Full-time key holder
Swatch group
09.2015 - 04.2016
- Trained in all operational functions.
- Opening and closing the store.
- Sales and Customer Service.
- Administrative Services.
- Setting sales goals and dividing tasks among sales associates.
Front desk agent
Sheraton rockville hotel
08.2014 - 09.2015
- Greeted guests upon arrival and managed registration process.
- Verified identification and ensured accuracy of credentials.
- Handled guest check-ins and check-outs efficiently.
- Operated hotel switchboard, managed calls, and provided information.
- Maintained accurate accounting of room occupancy and transactions.
- Processed reservations via telephone, email, and in-person requests.
- Answered inquiries regarding hotel services, charges, and amenities.
- Coordinated with housekeeping and maintenance to address reported issues.
Administrative assistant
robert half-office team
10.2012 - 07.2014
- Completed temporary assignments with TAB Company, Lux Consulting Group, and Potomac Home Health Care.
- Responded to customer inquiries via phone and email, supplying accurate information.
- Operated office equipment including fax, copier, scanner, phone, and postage meter.
- Managed incoming and outgoing mail to ensure timely delivery.
Sales coordinator
westin dulles airport hotel
04.2010 - 12.2011
- Provided comprehensive administrative support to sales and catering managers for operational efficiency.
- Coordinated calendars using MS Outlook to optimize meetings and events.
- Facilitated group blocks for special events, improving organizational capabilities.
- Assisted guests with inquiries and reservation processes to deliver exceptional service.
- Maintained accurate event boards and schedules utilizing Four Winds software.
- Scheduled appointments for meeting planners and clients, maximizing time management.
Sales and marketing
sheraton hotels & resorts
11.2005 - 03.2010
- Coordinated reservations process to ensure seamless guest experiences.
- Assisted in creating folios for groups, companies, and travel agencies.
- Provided comprehensive administrative support to group sales and catering managers.
- Managed filing, copying, and communication tasks to enhance operational efficiency.
- Monitored and maintained calendars using MS Outlook for optimal scheduling.
- Organized group blocks for special events to accommodate client needs.
Education
Master of Science -
University of Maryland Global Campus
Greenbelt, MD08.2020
BACHELOR’S IN BUSINESS ADMINISTRATION - Hospitality Administration and Management
Morgan State University
Baltimore, MD12.2008
Skills
- QuickBooks proficiency
- MS suite proficiency
- Appointment scheduling
- Customer service expertise
- Multi-line phone operation
- Microsoft Outlook skills
- Office equipment usage
Activities
- Volunteered through church organization visiting the elderly once a month at Larkin Chase Outreach.
- Financially supported Habitat for Humanity.
Timeline
Administration Assistant/Administration ssistant/Customer Financial Services Representative
NSCA/TRA-CAL, LLC
04.2016 - Current
Full-time key holder
Swatch group
09.2015 - 04.2016
Front desk agent
Sheraton rockville hotel
08.2014 - 09.2015
Administrative assistant
robert half-office team
10.2012 - 07.2014
Sales coordinator
westin dulles airport hotel
04.2010 - 12.2011
Sales and marketing
sheraton hotels & resorts
11.2005 - 03.2010
Master of Science -
University of Maryland Global Campus
BACHELOR’S IN BUSINESS ADMINISTRATION - Hospitality Administration and Management
Morgan State University