Leiah Bailey
Clarksburg
Summary
As a customer service worker I will continue to have my friendly and empathetic personality along with excellent communication skills, dedicated to providing outstanding service and support. I am very confident in my ability of understanding the customer needs and conflict resolution, coupled with strong problem-solving abilities. I will always aim to build the best and most positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Burtons Grill & Bar
09.2024 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Collaborated with kitchen and service staff to communicate guest preferences and special requests.
- Maintained cleanliness of front-of-house areas to enhance overall guest experience.
- Assisted in training new hosts on customer service standards and operational procedures.
- Monitored dining room flow to facilitate efficient service during busy periods.
- Developed rapport with regular patrons, fostering long-term customer relationships.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Sales Associate
Steve Madden
02.2023 - 08.2023
- Assisted customers with product selection and provided product knowledge.
- Processed sales transactions accurately and efficiently at point-of-sale systems.
- Maintained store presentation standards through effective merchandising techniques.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Handled inventory management tasks, including restocking shelves and organizing backroom supplies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Damascus High School
Damascus, MD05.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Scheduling
- Handling complaints
- Personal presentation
- Relationship building
- Payment processing
- Supply restocking
- Problem-solving
- Team collaboration
- Take-out service
- Phone etiquette
- Customer flow management
- Teamwork and collaboration
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Money handling
- Flexible schedule
- Stocking and receiving
- Store opening and closing
- Upselling
- Friendly and outgoing
Timeline
Restaurant Hostess
Burtons Grill & Bar
09.2024 - Current
Sales Associate
Steve Madden
02.2023 - 08.2023
High School Diploma -
Damascus High School