Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

LEKYIA KITT

New Carrollton,MD

Summary

Dynamic professional adept at quickly adapting to evolving environments, demonstrating a strong ability to acquire and apply new knowledge. Proven track record in embracing change and leveraging learning opportunities to drive success. Core competencies include problem-solving, critical thinking, and effective communication. Committed to fostering continuous improvement in both personal and organizational growth.


Overview

5
5
years of professional experience

Work History

Dental Front Office Coordinator

Fenton Family Dental
01.2025 - Current
  • Provided exceptional customer service to both new and existing patients, addressing inquiries promptly and professionally.
  • Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
  • Collaborated closely with dentists to coordinate treatment plans that met each individual's oral health needs while considering insurance constraints or budget limitations when necessary.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
  • Managed financial transactions accurately, processing cash payments, credit card transactions, and bank deposits promptly.
  • Assured timely verification of insurance benefits before patient procedures or appointments.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Fast-paced environment working with over 100+ patients per shift.

PASSENGER SERVICE AGENT/IT SPECIALIST

Menzies Aviation
05.2022 - 12.2024
  • Manage data integrity for 1,000+ passengers, ensuring seamless operations and customer satisfaction
  • Lead IT system maintenance, minimizing disruptions and enhancing security with timely updates
  • Train and guide team members, fostering a collaborative environment for exceptional passenger service
  • Handle ticketing and check-ins efficiently using computerized systems, improving process accuracy
  • Resolved customer and personnel issues with effective problem-solving and maintained high service standards
  • Streamlined passenger boarding processes, ensuring timely aircraft departures while maintaining stringent safety standards
  • Implemented system updates, enhancing overall performance and security measures for critical IT infrastructure

Tier 1 Customer Service Analyst

Human Touch Llc
05.2020 - 08.2020
  • Updated databases with new and modified customer data.
  • Collaborated with other departments to ensure that each request was handled properly.
  • Resolved technical issues promptly while maintaining customer satisfaction.
  • Provided excellent customer service by responding to inquiries promptly and professionally.
  • Provided first-tier customer-facing support for tickets received via multiple contact channels, including telephone, web, in-person, walk-up, and email.
  • Managed approximately 30 incoming calls, emails, and faxes per day from callers.

Education

BACHELOR OF SCIENCE - INFORMATION SYSTEMS

Morgan State University
Baltimore, MD
12.2023

Skills

  • Technical Support, System Optimization, Customer Service
  • Ticketing systems
  • Database entry
  • FAA regulations
  • HIPAA compliance
  • Patient scheduling
  • Reservations
  • Data entry
  • Dentrix software
  • Office administration
  • Insurance verification
  • Treatment Planning
  • Dental terminology
  • Appointment scheduling
  • Patient documentation
  • Adept at multi-line phones
  • IOS, Microsoft Excel, Microsoft Access, Microsoft PowerPoint

Accomplishments

  • Cybersecurity Mitigation Plan: Composed a mitigation plan to reduce risks to web application security threats for a client
  • Utilizing knowledge in a presentation on logic bombs, viruses, DDoS attacks, worms, and MITM attacks, the client was able to further preserve and secure their information from outside attacks
  • Project Budget Plan: Developed an automated budget tracking system for an IT department
  • Designed a plan to forecast expenses, and generated financial reports, which improved the department's cost management and resource allocation
  • Network Security Protocol: Developed a network security protocol for a hypothetical company, improving threat detection by 40%.

Additional Information

  • AWARDS & ACTIVITIES , Latin Honors Cum Laude Recipient Dean's List (Fall/Spring, 2020-2023) Thurgood Marshall College Scholarship sponsored by Broadridge Financial Solution, Inc. Recipient Member of Honor Society (2021-2023) Developer Student Club Member (2019-2023) Morgan AITP (Association of Information Technology Professionals) Member (2022-2023) NCNW (National Council of Negro Women) Member (2020-2023) Manage data integrity for 1

Timeline

Dental Front Office Coordinator

Fenton Family Dental
01.2025 - Current

PASSENGER SERVICE AGENT/IT SPECIALIST

Menzies Aviation
05.2022 - 12.2024

Tier 1 Customer Service Analyst

Human Touch Llc
05.2020 - 08.2020

BACHELOR OF SCIENCE - INFORMATION SYSTEMS

Morgan State University

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LEKYIA KITT