Lela Higdon
Chester
Summary
Customer-centric professional delivering top-tier hospitality and event services. Skilled in conflict resolution and multitasking, ensuring a positive guest experience in high-pressure environments. Ready to apply strong communication skills and meticulous attention to detail in a Flight Attendant role.
Overview
5
5
years of professional experience
Work History
Catering Associate
Talbot & Queen Anne's Counties
01.2025 - Current
- Deliver exceptional hospitality in fast-paced event environments while maintaining a positive guest experience.
- Anticipate customer needs and respond quickly to concerns to ensure satisfaction.
- Coordinate food preparation, staging, and delivery logistics according to client specifications.
- Maintain professionalism and efficiency while managing multiple priorities simultaneously.
Nanny
The Heller Family Home
Centreville
01.2025 - Current
- Provide attentive care for children of various ages while ensuring a safe and structured environment.
- Manage daily schedules, meals, activities, and routines with strong organizational skills.
- Resolve conflicts and emotional situations with patience, professionalism, and effective communication.
- Anticipate needs and adapt quickly to changing circumstances.
General Manager
Murdoch's Florist
Centreville
01.2023 - 01.2025
- Managed daily operations while providing exceptional customer service to a high volume of clients.
- Resolved customer concerns and complaints with professionalism and empathy.
- Supervised inventory management, scheduling, and operational efficiency.
- Maintained high standards of presentation, cleanliness, and organization.
- Handled billing, accounting, and administrative responsibilities with accuracy and attention to detail.
Personal Assistant (Real Estate Internship)
Nicole Giordino
Grasonville
01.2023 - 01.2024
- Coordinated staging and preparation of homes and showrooms to meet tight deadlines.
- Maintained professionalism in client-facing environments.
- Responded calmly and effectively to last-minute challenges and changing priorities.
- Facilitated team operations for effective property presentations.
Food Runner
Jetty Dock Bar & Restaurant
Grasonville
01.2022 - 01.2024
- Delivered food and beverage service efficiently while maintaining accuracy in a high-volume environment.
- Coordinated with kitchen and service staff to ensure timely guest service.
- Maintained cleanliness and safety standards throughout the workplace.
- Demonstrated strong multitasking abilities while providing excellent customer experiences.
Busser / Food Runner
Harris Crab House
Grasonville
01.2021 - 01.2022
- Provided prompt, professional guest service, enhancing overall dining experience in fast-paced restaurant.
- Supported team operations during peak service periods to maximize guest satisfaction.
- Exhibited strong situational awareness, effectively supporting operations during high-pressure moments.
- Ensured clean, sanitized dining areas and well-prepared tables, contributing to guest satisfaction.
Education
High School Diploma -
Queen Anne's County High School
Centreville, MD01-2024
Skills
- Event Setup Coordination
- Service delivery
- Customer Service Excellence
- Guest Relations
- Professional Communication
- Team Collaboration
- Time management
- Situational awareness
- Problem solving
- Conflict resolution
- Adaptability
- Attention to Detail
Timeline
Catering Associate
Talbot & Queen Anne's Counties
01.2025 - Current
Nanny
The Heller Family Home
01.2025 - Current
General Manager
Murdoch's Florist
01.2023 - 01.2025
Personal Assistant (Real Estate Internship)
Nicole Giordino
01.2023 - 01.2024
Food Runner
Jetty Dock Bar & Restaurant
01.2022 - 01.2024
Busser / Food Runner
Harris Crab House
01.2021 - 01.2022
High School Diploma -
Queen Anne's County High School