Leonard Krzywon
Gaithersburg
Summary
Retail associate with expertise in customer relationship management and product knowledge. Proven track record of exceeding sales targets and enhancing customer satisfaction through tailored service and efficient inventory management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Auto Value Auto Parts
New Ulm
06.2019 - 09.2025
- Executed customer transactions using point-of-sale systems, ensuring accurate and efficient processing.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Guided customers in selecting auto parts and accessories, enhancing their shopping experience.
- Provided product knowledge and technical assistance to customers.
- Cultivated relationships with regular customers through personalized service, fostering customer loyalty.
- Handled returns and exchanges according to company policies.
- Maintained inventory levels and organized stock on shelves.
- Conducted regular merchandise audits to ensure accuracy and quality.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders for customers to obtain specific items.
Store Manager
Auto Value Auto Parts
Aitkin
07.2014 - 11.2018
- Managed daily store operations and ensured efficient workflow among staff.
- Maintained high standards of customer service and resolved complaints effectively.
- Trained and mentored new employees on company policies, enhancing team knowledge and compliance.
- Oversaw inventory management, including ordering and restocking supplies.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and conducted physical counts, ensuring accurate stock levels and reducing loss.
- Conducted regular audits to ensure compliance with safety regulations.
- Ensured compliance with safety regulations and company policies.
- Evaluated store performance and incorporated feedback, implementing improvement plans to enhance operations.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Delegated work to staff, setting priorities and goals.
- Prepared monthly reports on sales figures, expenses, profits.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Established customer service standards and monitored staff compliance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Arts - Business Administration And Management
Anoka-Ramsey Community College
Minneapolis, MN09-2005
Skills
- Point-of-sale systems
- Order processing
- Inventory management
- Retail operations
- Sales goal achievement
- Visual merchandising
- Product expertise
- Client management
- Store maintenance
- Professional appearance
Certification
Certified Forklift Trainer
Timeline
Retail Sales Associate
Auto Value Auto Parts
06.2019 - 09.2025
Store Manager
Auto Value Auto Parts
07.2014 - 11.2018
Associate of Arts - Business Administration And Management
Anoka-Ramsey Community College