Leslie Lundahl
Easton
Summary
Skilled Store Manager known for outstanding communication and relationship-building abilities. Successfully managed store operations, ensuring a clean and welcoming environment while addressing customer needs efficiently and effectively.
Overview
8
8
years of professional experience
Work History
Store Manager
Horizon Goodwill Industries
Waynesboro, PA
03.2021 - 08.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Worked with new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature products as all products were donated.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Open communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Open communication with all employees to ensure they were comfortable to come to me with any issues.
- Implemented loss prevention strategies by following corporate rules.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths, as well as employee availability.
- Interacted well with customers to build connections and nurture relationships. Goodwill had a majority of regulars who were always welcome to spend time in the store.
- Guided team members to maintain high productivity and performance metrics.
- Handled problematic customers, assisted employees when needed.
Sales Associate Paint Department
Lowes Home Improvment
Waynesboro, PA
02.2020 - 02.2021
- Assisted customers in product selection and color selection to ensure the outcome of purchase.
- Developed extensive product knowledge to provide tailored recommendations.
- Ensured optimal stock availability for customers, which could be difficult as Covid was happening, and stock wasn't guaranteed.
- Collaborated with team members to maintain store presentation and organization standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Manager
Kohls Department Store
Chambersburg, PA
04.2017 - 01.2020
- Oversaw the following departments: Children's, Home and Shoes.
- Implemented merchandising strategies to optimize product visibility and sales effectiveness.
- Coordinated promotional events, driving customer engagement and boosting store traffic.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
- Collaborated with management on strategic planning initiatives to improve operational efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Worked directly under the Assistant Store Manager for the same departments.
- Trained and mentored team members to enhance performance and customer service skills.
Education
General
Montgomery College
Rockville, MDSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Store operations
- Friendly and positive
- Outstanding communication skills
- Worked as an Administrative Assistant for many years on the construction field
Timeline
Store Manager
Horizon Goodwill Industries
03.2021 - 08.2025
Sales Associate Paint Department
Lowes Home Improvment
02.2020 - 02.2021
Assistant Manager
Kohls Department Store
04.2017 - 01.2020
General
Montgomery College