Lesley Trent
Summary
Diligent leader with background in education and proven ability to create engaging learning environments. Adept at developing curriculum and fostering student success through innovative teaching methods. Demonstrated ability to manage classroom dynamics and utilize effective communication skills to enhance student learning.
Overview
13
13
years of professional experience
Work History
Educator
PGCPS
12.2019 - Current
- Utilized data-driven instruction to target areas of weakness and continuously improve student performance throughout the school year.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Built relationships and communicated with parents to provide best learning environment for children.
- Developed and implemented engaging lesson plans to keep learner attention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
Hostess Manager
Ruths Chris
08.2016 - 08.2019
- Developed strong relationships with regular customers, creating a loyal clientele base through attentive service.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Pharmacy Technician
Target
08.2011 - 07.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Master of Science - Educational Leadership And Management
Buena Vista
Storm Lake, IA12-2023
Bachelor of Science - Early Education
Bowie State University
Bowie, MD12-2019
Associate of Science - Criminal Justice
Prince Georges Community College
Upper Marlboro, MD05-2015
Skills
- Problem-solving
- Team collaboration
- Relationship building
- Classroom management
- Customer service
- Time management
- Documentation and reporting
- Active listening
- Data entry
Timeline
Educator
PGCPS
12.2019 - Current
Hostess Manager
Ruths Chris
08.2016 - 08.2019
Pharmacy Technician
Target
08.2011 - 07.2015
Master of Science - Educational Leadership And Management
Buena Vista
Bachelor of Science - Early Education
Bowie State University
Associate of Science - Criminal Justice
Prince Georges Community College
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