Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Clark

Accokeek,MD

Summary

Dynamic professional with extensive experience excelling in personalized guest services and operational coordination. As a self starter, I am detail-oriented with active listening skills with an exceptional ability to comprehend instructions given. I enhance client satisfaction through anticipatory problem solving and effective communication, consistently delivering tailored solutions that exceed expectations. I have proven abilities to thrive in high-pressure environments.

Overview

41
41
years of professional experience

Work History

Lead Concierge

HireOne
04.2025 - Current
  • Delivered exceptional guest services, ensuring satisfaction through personalized recommendations and timely assistance.
  • Coordinated daily operations, managing reservations and accommodating special requests efficiently.
  • Developed knowledge of local attractions and services, enhancing guest experiences with tailored suggestions.
  • Assisted in training new staff on concierge protocols and customer engagement techniques.
  • Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
  • Resolved guest complaints promptly and professionally, demonstrating commitment to exceptional customer service standards.

Patience Care Specialist

Sentara Advance Imaging Solutions
10.2024 - 04.2025
  • Handling all correspondence and phone call, managing patient files and appointments.
  • Preparing documents and reports for the next day appointments
  • Schedule and plan meetings and appointments
  • Coordinate with other departments to ensure compliance with established policies.


Shipping and Receiving Coordinator

Harley Davidson Inc
01.2023 - 10.2023
  • Coordinated inbound and outbound shipments with a sense of urgency to ensure timely delivery and accuracy.
  • Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation
  • Managed inventory control processes using warehouse management systems to optimize stock levels.
  • Assisted in the development of shipping procedures, enhancing overall operational efficiency.
  • Collaborated with cross-functional teams to resolve discrepancies in shipping documentation.
  • Streamlined communication between logistics and production teams to support workflow efficiency.
  • Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.

Insurance Agent

Primerica Insurance Agency
06.2014 - 12.2015
  • Developed customized insurance plans to meet client needs and preferences.
  • Analyzed client information to identify coverage gaps and recommend appropriate solutions.
  • Educated clients on policy options, benefits, and claims processes to enhance understanding.
  • Led training sessions for new hires on product knowledge and best practices in insurance sales.
  • Built strong relationships with clients through consistent communication and excellent customer service.

Police Officer

Metropolitan Police Department
05.1989 - 05.2014
  • Provided protection for the President, First Lady, Vice President and all foreign dignitaries with high energy, responsiveness and composure.
  • Conducted thorough investigations of incidents, gathering evidence and witness statements.
  • Handled classified information while providing technical expertise in Microsoft Office Suite, People Soft, DocuSign and Law Enforcement databases such as NCIC while working in the Executive Commanders Office.
  • Scheduled meetings for the Commander with officials, union reps and officers, and prepared meeting agendas and material.
  • Proven ability to remain calm, provide guidance, and deliver results in high pressure situations.

Executive Administrative Assistant

Department of Defense
09.1984 - 05.1989
  • Managed complex schedules for senior leadership, optimizing time allocation and enhancing productivity.
  • Coordinated and booked airfare, hotel and ground transportation for high level officials and prepared itinerary to facilitate successful trips.
  • Developed and maintained filing systems, improving information retrieval efficiency.
  • Streamlined communication processes between departments, fostering collaboration and reducing response times.
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.

Education

High School Diploma -

King George High School
King George, VA
05.1982

Skills

  • Detail-oriented
  • Active listening
  • Organizational skills
  • Self Starter
  • Executive Level Support
  • Stress management
  • Multitasking Abilities
  • Anticipatory Problem Solving

Timeline

Lead Concierge

HireOne
04.2025 - Current

Patience Care Specialist

Sentara Advance Imaging Solutions
10.2024 - 04.2025

Shipping and Receiving Coordinator

Harley Davidson Inc
01.2023 - 10.2023

Insurance Agent

Primerica Insurance Agency
06.2014 - 12.2015

Police Officer

Metropolitan Police Department
05.1989 - 05.2014

Executive Administrative Assistant

Department of Defense
09.1984 - 05.1989

High School Diploma -

King George High School

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Leslie Clark