Leslie Etter

Sandy Spring Bank/Atlantic Union Bank

08.2005 - Current

Maintained open communication with team members, fostering a collaborative work environment that led to improved performance outcomes.
Prepared loan packages and closing instructions for bank employees.
Streamlined post-closing processes for increased efficiency and reduced turnaround time.
Implemented best practices for managing confidential client information securely throughout the post-closing process.
Worked with warehouse banks to manage shipment of collateral documents.
Assisted in training new employees on post-closing procedures, contributing to a knowledgeable workforce.
Enhanced client satisfaction by ensuring accurate and timely preparation of loan closing documents.
Resolved issues related to funding or escrow accounts promptly, minimizing delays in the post-closing timeline.
Collaborated with underwriters, processors, and loan officers to resolve discrepancies in documentation.
Coordinated with title companies to obtain necessary documents, expediting the closing process.
Checked accuracy and completeness of all paperwork.
Provided guidance on policy interpretation when consulted by colleagues during complex closings.
Managed pipeline of post-closing tasks, prioritizing urgent cases as needed.
Ensured compliance with industry regulations and company policies during the loan closing process.
Participated in regular audits of closed loan files, identifying areas for improvement in document quality and organization practices.

Summary