Summary
Overview
Work History
Skills
Education Experience
Timeline
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LESLIE JOHNSON

Silver Spring

Summary

Dynamic and results-oriented retail professional with over six years of experience at Green Thumb Industries (GTI), seeking to leverage expertise in inventory operations and process improvement as an Omnichannel Operations Program Specialist. Proven track record of driving operational excellence and implementing strategic initiatives to optimize retail operations. Strong analytical skills combined with a continuous improvement mindset.

Overview

13
13
years of professional experience

Work History

Assistant General Manager

Green Thumb Industries (MD)
10.2021 - Current
  • Motivated, trained, and disciplined employees to maximize performance.
  • Developed and implemented inventory management processes, resulting in tighter control over inventory and compliance with state regulations
  • Played a key role in streamlining delivery receiving processes, reducing processing labor and expediting product availability
  • Collaborated with cross-functional teams to gather feedback and identify process improvement opportunities, driving operational efficiency gains
  • Established strong working relationships with corporate partners, wholesalers, and vendors to optimize inventory operations.

Shift Supervisor

Green Thumb Industries (MD)
01.2019 - 10.2021
  • Led training initiatives for onboarding staff, ensuring compliance with company policies and procedures
  • Managed compliance with METRC and inventory control processes, maintaining accuracy and adherence to regulatory requirements.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Patient Care Specialist

Green Thumb Industries
03.2018 - 01.2019
  • Demonstrated exceptional customer service skills, providing educational support and guidance to patients
  • Created and executed educational events for patients, enhancing their understanding of cannabis products and usage
  • Maintained a reputation as the most requested specialist on staff, earning recognition for outstanding performance and dedication.
  • Enhanced patient satisfaction by providing timely and compassionate care.
  • Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.

Field Marketing/Sales Manager

Homegrown Glass Art
06.2015 - 01.2018
  • Oversaw sales operations at numerous music and arts festivals across the East Coast, driving customer engagement.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

Floor Supervisor

VANS
07.2012 - 06.2015
  • Selected for the "go team" to facilitate the successful opening of the new VANS location at Wheaton Mall.

Sales Associate

VANS
04.2011 - 07.2012
  • Excelled in sales performance, consistently achieving top sales position through expert product knowledge and personalized customer service.

Skills

  • Inventory Management
  • Process Improvement
  • Compliance Management
  • Data Analysis
  • Cross-Functional Collaboration
  • Strong Analytical Skills
  • Excellent Communication Skills
  • Proficiency in METRC, Dutchie, and POS Software
  • Expertise in Maryland compliance

Education Experience

  • M.S., Medical Cannabis Science and Therapeutics, University of Maryland School of Pharmacy, 2023, 4.0
  • B.S., Psychology, University of Maryland College Park, 2015, 3.65

Timeline

Assistant General Manager

Green Thumb Industries (MD)
10.2021 - Current

Shift Supervisor

Green Thumb Industries (MD)
01.2019 - 10.2021

Patient Care Specialist

Green Thumb Industries
03.2018 - 01.2019

Field Marketing/Sales Manager

Homegrown Glass Art
06.2015 - 01.2018

Floor Supervisor

VANS
07.2012 - 06.2015

Sales Associate

VANS
04.2011 - 07.2012

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LESLIE JOHNSON