Leslie Rios
Lanham
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Driver
Metro Access
Hyattsville
04.2026 - Current
- Operated vehicles safely to transport clients to various locations.
- Assisted passengers with boarding and disembarking from vehicles.
- Communicated effectively with dispatch regarding schedules and routes.
- Followed safety protocols to ensure passenger comfort and security.
- Delivered goods and services to customers on time and in excellent condition.
Delivery Driver
Amazon
Lanham
07.2024 - 03.2026
- Delivered packages efficiently to customers in designated areas.
- Followed safety protocols during transportation and delivery processes.
- Operated delivery vehicles in compliance with traffic regulations.
- Conducted vehicle inspections to ensure proper functionality and safety.
- Assisted in loading and unloading packages at distribution centers.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
Front Desk Receptionist
High Definition Hair
Washington
05.2022 - 01.2024
- Greeted clients warmly and managed front desk operations efficiently.
- Scheduled appointments and coordinated services for clients effectively.
- Answered phone calls and provided information about services offered.
- Assisted stylists by managing client check-ins and check-outs smoothly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed and distributed internal and external communications.
Education
Penn Foster High School
Penn, PASkills
- Customer service
- Organizational skills
- Schedule management
- Conference room scheduling
- Email and telephone decorum
- Multitasking and organization
- bilingual
- Time management
Timeline
Driver
Metro Access
04.2026 - Current
Delivery Driver
Amazon
07.2024 - 03.2026
Front Desk Receptionist
High Definition Hair
05.2022 - 01.2024
Penn Foster High School