Leslie Soto-Posadas
Glen Burnie
Summary
Dynamic customer service professional with a strong background in retail, excelling in complaint handling and complex problem-solving. Proven ability to enhance guest experiences and drive sales through effective decision-making and teamwork. Committed to maintaining high standards of service through company protocols while achieving daily goals.
Overview
3
3
years of professional experience
Work History
Guest Advocate/Starbucks Barista
Target
09.2024 - Current
• Managed key priorities by efficiently processing guest returns and exchanges.
• Served quality beverage and food items according to company standards
• Adhered to health and safety protocols by ensuring cleanliness in bar and backroom
Service Associate
Kohl’s
10.2022 - 10.2024
• Ensured swift and seamless customer service to enhance shopping experience
• Drive sales by offering in store sales and promotions to all customers
• Partnered with team members and store leadership to accomplish daily sales goals
Education
High School Diploma -
North County High School
Glen Burnie, MD06.2023
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Guest Advocate/Starbucks Barista
Target
09.2024 - Current
Service Associate
Kohl’s
10.2022 - 10.2024
High School Diploma -
North County High School
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