Leslie Childs
Oxon Hill,MD
Summary
Enthusiastic professional with talents in ordering mailroom supplies and ensuring that mail is delivered on time. A proficient Mailroom Supervisor considered a dedicated, collaborative leader skilled in delegating daily tasks and managing special projects. Team-minded Mailroom Supervisor with an established record of finding the most cost-effective solutions to problems. A highly responsive individual with more than 19 years of experience working in busy mailroom settings. Offering exemplary relationship building, communication and writing skills. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
19
19
years of professional experience
Work History
Mailroom Supervisor
Metro Techies, LLC
03.2023 - Current
- Coordinated mailroom team's workflow, delegating tasks to all employees.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Identified mailroom equipment malfunctions and contacted technicians for assistance.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Coordinate monthly mail count for various buildings monthly.
- Turn in bi-weekly time sheets for all for staff of four buildings.
- Coordinate leave for my staff, to ensure that there is coverage in all buildings during leave, vacation, and emergencies.
- Send, Receive, and find packages using QTrak system.
- Ensure that customers are dealt with, with respect, at all times, and that all needs are met, within timely manner, either in- person or by email.
Mail Room Assistant Supervisor
Metro Techies
12.2020 - Current
- Coordinated mailroom team's workflow, delegating tasks to all employees.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Identified mailroom equipment malfunctions and contacted technicians for assistance.
- Diagnosed machinery issues, which included paper jams and handled basic maintenance tasks.
- Written reports on daily tasks of mail room.
- Assisted supervisor by going to other building to drop off and collect packages and mail.
Mail Clerk
Metro Mail Services
12.2004 - 10.2020
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Tracked outgoing mail to provide accurate customer updates.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Checked parcels were securely sealed to eliminate losses.
- Distributed mail on foot to and from different buildings and floors, delivering to approximately customers throughout the day.
Education
GED -
University of The District of Columbia
Washington, DC08.2001
Skills
- Team Goals
- Mail and Packages
- Box Construction
- Pay Scale Proficiency
- Postal Form Proficiency
- Automated Mail Processing Proficiency
- Administrative Support
- Materials Storage
- Workflow Processes
- Customer Experience
- Postal Regulations
- Accounts Payable and Accounts Receivable
- High-Volume Mailroom Equipment
- Mail Sorting
- Machine Operation
- Postage Meter
- Training Junior Team Members
- Staff Oversight
- Active Listening
- Post Office Operations
- Critical Thinking
- Accurate Documentation
- Problem-Solving Skills
- Supply Ordering
- Reading Comprehension
- Electronic and Paper Filing
- Customer Satisfaction
- Item Scanning
- Supervising Employees
- Daily Workflows
- Microsoft Office
- Employee Performance
- Postal Service and Product Expertise
- Packaging and Picking
- Employee Mentoring
- Office Supplies and Inventory
Timeline
Mailroom Supervisor
Metro Techies, LLC
03.2023 - Current
Mail Room Assistant Supervisor
Metro Techies
12.2020 - Current
Mail Clerk
Metro Mail Services
12.2004 - 10.2020
GED -
University of The District of Columbia
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