Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lesly Polanco

Damascus

Summary

Dynamic Egg Donor Coordinator at CooperSurgical with a proven track record in enhancing donor engagement and streamlining communication processes. Skilled in strategic thinking and meticulous documentation, I successfully implemented tracking systems that improved reporting efficiency, ensuring compliance and fostering collaboration across interdisciplinary teams. Bilingual communicator dedicated to exceptional patient care.

Overview

20
20
years of professional experience

Work History

Egg Donor Coordinator

CooperSurgical
10.2021 - Current
  • Coordinated donor outreach initiatives to enhance participation and engagement in donation programs.
  • Developed and maintained donor database, ensuring accurate records and timely updates.
  • Collaborated with cross-functional teams to streamline donor communication processes.
  • Implemented new tracking systems for donations, increasing efficiency in reporting processes.
  • Monitored compliance with regulatory requirements related to donor management activities.
  • Collaborated and coordinated across interdisciplinary teams and with partners to facilitate smoothest possible donation experience.
  • Established guidelines for donor interactions, ensuring a consistent and professional approach to relationship-building across the organization.
  • Facilitated collaboration between departments by acting as a liaison between program staff and development teams, ensuring alignment in messaging and priorities.
  • Coordinate monthly domestic and international shipments of empty oocyte storage tanks and inventory between U.S.-based partner facilities and global fertility clinics.
  • Utilize SugarCRM to generate reports, track inventory, and prepare tank builds based on clinic needs and shipping schedules.
  • Estimate commodity values for international customs documentation and ensure accurate declarations.
  • Arrange and monitor shipments through Axis Global Logistics and FedEx International, maintaining compliance with shipping regulations and clinic protocols.

Clinical Coordinator

Shady Grove Fertility Center
06.2010 - 10.2021
  • Coordinated patient care schedules, ensuring efficient use of resources and timely service delivery.
  • Developed and implemented training programs for staff to enhance operational effectiveness and compliance.
  • Monitored clinical operations, identifying areas for process improvement and implementing best practices.
  • Collaborated with healthcare providers to streamline communication and enhance patient outcomes.
  • Managed patient intake processes, maintaining accuracy in documentation and information flow.
  • Oversaw quality assurance initiatives, ensuring adherence to regulatory standards and enhancing service quality.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Managed treatment coordination for egg donation recipients, developing personalized plans based on physician protocols and ensuring timely follow-up on diagnostic results.
  • Reviewed and evaluated profiles of prospective egg donors and gestational carriers, including comprehensive medical record assessments to pre-screen candidates prior to physician review.
  • Oversaw care for both local and international intended parents, ensuring compliance with ASRM and international reproductive guidelines.
  • Streamlined testing processes for egg donors and gestational carriers across domestic and international locations, enhancing efficiency and reducing delays.
  • Coordinated psychological evaluations, including proctoring MMPI/PAI assessments for mental health professionals.
  • Served as the primary liaison for Spanish-speaking patients, providing full-spectrum care coordination and communication in Spanish.
  • Collaborated closely with physicians and multidisciplinary teams to ensure high-quality, ethical, and patient-centered care throughout the third-party reproduction process.

PACU Medical Assistant

Shady Grove Fertility Center
10.2005 - 06.2010
  • Monitored vital signs, assisted with patient recovery, and communicated post-procedure instructions under the supervision of nursing and medical staff.
  • Assisted with patient intake and discharge, including documentation, escorting patients, and coordinating follow-up care.
  • Collaborated with physicians, nurses, and embryology teams to ensure seamless patient transitions and high-quality care.
  • Provided bilingual support in Spanish, enhancing communication and care for Spanish-speaking patients and families.
  • Assisted in the operating room during procedures including egg retrievals, hysteroscopies, D&Cs, fluid aspirations, and embryo transfers under sedation.
  • Supported embryo transfers by performing transabdominal ultrasounds during procedures to guide physicians.
  • Operated C-Arm fluoroscopy equipment during HSG (hysterosalpingogram) procedures, ensuring accurate imaging and patient safety.
  • Sterilized surgical instruments and maintained a sterile field in compliance with infection control and clinic protocols.
  • Collaborated with physicians, nurses, and embryology teams to ensure seamless patient care and procedural efficiency.
  • Delivered bilingual care in Spanish, serving as the primary point of contact for Spanish-speaking patients and families.

Education

No Degree - Biological Sciences

Montgomery College
Rockville, MD

No Degree - BSN

Stratford University
Falls Church, VA

Skills

  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Team collaboration
  • Strategic thinking
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Task prioritization
  • Self motivation
  • Conflict resolution
  • Documentation and reporting

Languages

Spanish
Professional Working

Timeline

Egg Donor Coordinator

CooperSurgical
10.2021 - Current

Clinical Coordinator

Shady Grove Fertility Center
06.2010 - 10.2021

PACU Medical Assistant

Shady Grove Fertility Center
10.2005 - 06.2010

No Degree - Biological Sciences

Montgomery College

No Degree - BSN

Stratford University

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Lesly Polanco