Leticia D Bristol
Baltimore
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Destiny's Group Home
03.2025 - 02.2026
- Assisted clients with daily living activities to promote independence and well-being.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Trained new staff on best practices in direct support services and client interaction techniques.
- Advocated for client needs during team meetings, ensuring their voices were heard in care decisions.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained accurate documentation of client progress and care provided for compliance purposes.
Rehabilitation Specialist
Sheppard Pratt
11.2024 - 11.2024
- Assessed client needs to develop personalized rehabilitation plans.
- Collaborated with interdisciplinary teams to enhance patient care and treatment outcomes.
- Implemented therapeutic interventions to support clients in achieving functional goals.
- Monitored client progress and adapted strategies to ensure effective rehabilitation.
- Facilitated support groups for both patients and caregivers, fostering connections between individuals facing similar challenges during the rehabilitation process.
- Modified operational, marketing and staff resources to meet financial goals.
- Scheduled providers according to patient need to use resources efficiently.
Counselor
Key Point Health Service Inc
09.2023 - 09.2024
- Did treatment plans medication monitored also took clients to doctors appointment. ITM meetings spoke to clients therapists
- Provided individual counseling sessions to clients, addressing mental health concerns and fostering coping strategies.
- Assisted in developing treatment plans tailored to client needs, ensuring comprehensive care and support.
- Facilitated group therapy sessions, promoting peer support and enhancing communication skills among participants.
- Collaborated with multidisciplinary teams to coordinate client services and optimize care delivery.
- Participated in professional development workshops to enhance counseling techniques and stay updated on industry best practices.
Medication Technician
ANNAPOLITAN ASSISTED LIVING
05.2022 - 08.2023
- Administered medications accurately in accordance with physician's orders and established protocols.
- Monitored patient responses to medications, documenting observations and reporting changes to healthcare team.
- Collaborated with nursing staff to coordinate patient care and optimize medication management processes.
- Assisted in maintaining accurate medication inventories, ensuring timely restocking of supplies.
- Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
One on One Aide
ROBINSON SERVICES
08.2021 - 02.2023
- One on one care for children in group homes and facilities help children that needs special attention
- Assisted individuals with daily living activities to promote independence and well-being.
- Supported educational goals by delivering personalized instructional assistance to students.
- Monitored student progress and reported behavioral changes to educational staff.
- Adapted strategies based on individual needs, enhancing engagement and participation.
Call Center Representative
Call 4 Health
11.2019 - 08.2021
- Managed high volume inbound calls, providing efficient and accurate customer support.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Supported management in identifying process improvements that increased operational efficiency.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Executive Assistant
Royal Minds Rehabilitation Services
06.2018 - 09.2020
- Coordinated schedules and meetings for executive leadership, ensuring efficient time management.
- Managed correspondence and communication with clients, fostering positive relationships.
- Developed and maintained filing systems to enhance document retrieval and organization.
- Implemented office procedures to streamline operations and improve workflow efficiency.
- Trained new administrative staff on office protocols and software systems for seamless integration.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
Residential Program Technician II
Chimes Inc
07.2013 - 08.2018
- Assisted in implementing program initiatives to enhance operational efficiency.
- Coordinated with cross-functional teams to support project management and execution.
- Provided administrative support, ensuring accuracy in documentation and reporting processes.
- Monitored program compliance with organizational standards and regulatory requirements.
- Developed training materials to facilitate onboarding of new team members effectively.
Home Health Aide live
Self-employed
02.2008 - 01.2013
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility and transportation, promoting independence and enhancing quality of life.
- Administered medication and monitored health changes, maintaining accurate records for caregivers and families.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Leasing Agent Assistant
Franconia Apartments
01.2002 - 07.2007
- Assisted in leasing processes, enhancing tenant satisfaction through effective communication and support.
- Conducted property tours, highlighting key features to prospective tenants, improving engagement and interest.
- Managed tenant inquiries and resolved issues promptly, ensuring a smooth leasing experience for all parties.
- Collaborated with the leasing team to prepare marketing materials, increasing visibility of available units.
- Maintained accurate records of lease agreements and tenant information using property management software.
- Led initiatives to improve leasing strategies based on market trends, optimizing occupancy rates across properties.
- Contributed to improved online presence by responding to tenant reviews professionally on various platforms.
- Enhanced tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
Medical Assistant Intern
People's Community Clinic
03.2005 - 04.2005
- Administered patient care, ensuring comfort and adherence to medical protocols.
- Assisted healthcare providers during examinations and procedures, enhancing workflow efficiency.
- Managed patient scheduling and follow-up appointments, optimizing clinic operations.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring data integrity.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
Medical Billing And Coding - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL06-2027
DLA-20 - Applied Behavior Analysis
University of Maryland School of Medicine
Baltimore, MD09-2011
Medical Assistant - Medical Assistant
TESST College of Technology
Towson, MD05-2005
High School Diploma -
Fairmount Harford High School
Baltimore, MD06-2003
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Client documentation
- Health and safety requirements
- Decision-making support
- Client transportation
- ADL support
- HIPAA compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing..
- Achieved acknowledge by introducing Powerpoint, Data Entry, Excel and Outlook for patient information, inventory, charting, insurance verification and leasing tasks.
Certification
- CPR Certification August 2024 to August 2028
- CAC
- Certified Substance Abuse Counselor
- Counseling Certification
- QIDP Certification
- Board Certified Autism Technician
- PCHM - Personal Care Homemaker
- NCPCT - Patient Care Technician
Languages
English
Full Professional
Timeline
Direct Support Professional
Destiny's Group Home
03.2025 - 02.2026
Rehabilitation Specialist
Sheppard Pratt
11.2024 - 11.2024
Counselor
Key Point Health Service Inc
09.2023 - 09.2024
Medication Technician
ANNAPOLITAN ASSISTED LIVING
05.2022 - 08.2023
One on One Aide
ROBINSON SERVICES
08.2021 - 02.2023
Call Center Representative
Call 4 Health
11.2019 - 08.2021
Executive Assistant
Royal Minds Rehabilitation Services
06.2018 - 09.2020
Residential Program Technician II
Chimes Inc
07.2013 - 08.2018
Home Health Aide live
Self-employed
02.2008 - 01.2013
Medical Assistant Intern
People's Community Clinic
03.2005 - 04.2005
Leasing Agent Assistant
Franconia Apartments
01.2002 - 07.2007
Medical Billing And Coding - Medical Billing And Coding
Ultimate Medical Academy
DLA-20 - Applied Behavior Analysis
University of Maryland School of Medicine
Medical Assistant - Medical Assistant
TESST College of Technology
High School Diploma -
Fairmount Harford High School
Additional Information
Certified medication technician
G-TUBE
DLA-20
Van Driver