Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Libni Cruz

Frederick

Summary

Skilled sales and customer service professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for a strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Overview

15
15
years of professional experience

Work History

Sales Consultant / Branch Manager

Enterprise Mobility
05.2016 - Current
  • Consistently achieved top sales performance, winning 4 Diamond Awards across different quarters
  • Managed daily branch operations, coached team members, and developed business strategies to meet revenue goals
  • Managed the largest branch in the region, overseeing daily operations and driving strategic growth
  • Successfully mentored and promoted over 20 team members into higher roles within the company
  • Built strong customer and account relationships and maintained high client satisfaction ratings
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.

Guest Service Manager

Target
05.2010 - 04.2016
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Trained and developed team members, resulting in improved service efficiency and customer satisfaction
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Checked store merchandise regularly for proper display and replenishment.

Education

Bachelor of Science - Kinesiology

University of Maryland, College Park
College Park, MD
01-2015

Skills

  • Strong Communication & Interpersonal Skills
  • Customer relationship management
  • Sales Strategy & Performance
  • Team Leadership & Coaching
  • Problem-Solving & Critical Thinking
  • Adaptability and Time Management
  • Objection handling
  • Persuasive communication
  • Consultative sales
  • Product and service sales

Languages

Spanish
Native or Bilingual

Timeline

Sales Consultant / Branch Manager

Enterprise Mobility
05.2016 - Current

Guest Service Manager

Target
05.2010 - 04.2016

Bachelor of Science - Kinesiology

University of Maryland, College Park

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Libni Cruz