Lilian Giron
Gwynn Oak
Summary
Dynamic Medical Assistant with proven expertise at International Pediatrics, excelling in patient care and HIPAA compliance. Recognized for exceptional customer service and adept at managing electronic health records. Bilingual in Spanish and English, I thrive in fast-paced environments, demonstrating strong teamwork and problem-solving skills to enhance patient experiences.
Overview
7
7
years of professional experience
Work History
Medical Assistant
International Pediatrics
Kensington
09.2024 - 07.2025
- Took vital signs, such as blood pressure, temperature, pulse rate, and respiratory rate, accurately.
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
- Administered medications under the direction of healthcare professionals.
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly, and professionally.
- Assisted physicians in conducting patient examinations and evaluations.
- Managed patient records using electronic health record systems.
- Collected and processed lab specimens according to protocols.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Administered injections, medications and treatments as directed by the physician.
Server/Waiter
The Manor at Silo Falls
10.2022 - 09.2024
- Efficient and effective customer service.
- Helped managers train new serving staff.
- Made suggestions to customers based on their preferences.
- Maintained a high level of cleanliness for the stations.
- Served guests efficiently, handling busy times with ease, professionalism, and efficiency.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Managed multiple tables while delivering attentive service to guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Prepared drinks according to standard recipes.
- Stocked service areas with supplies during slow periods.
Server
Mamma Lucia's
Olney
04.2021 - 09.2022
- Greeted all guests in a courteous and respectable way.
- Maintained a high level of cleanliness for stations and the pantry.
- Informed guests of specials and menu changes.
- Delivered food and beverages from the kitchen and bar to guests in a timely manner.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in training new servers on restaurant procedures and service standards.
Sales Associate
Wireless Solutions of Maryland
07.2019 - 03.2020
- Assist customers with billing payments and questions.
- Provide cell phone sales of used and new equipment, and get line activation with the customer's career choice.
- Conduct an assessment of customers' equipment, from cell phones to speakers, and provide a detailed report of what was damaged, including parts that need replacement or repair, along with prices for each, plus labor.
- Keep an inventory of store supplies, from electronic accessories to parts of equipment dealt with.
- Financial reports at the end of each shift should break down sales from equipment and accessories, phone bill payments, and sales resulting from equipment repair.
- Assisted customers with product selection and provided expert recommendations.
- Resolved customer inquiries and complaints with professionalism and care.
- Developed promotional strategies to increase sales volume.
Admin Assistant
Noe’s Ark Florist and Painting
01.2019 - 07.2019
- As the admin assistant of the company, both customer service operations and personnel actions were handled.
- In charge of ordering the company’s supplies from different vendors while performing a daily inventory to keep supplies at an 80% capacity.
- Respond to customers' inquiries that range from order status, job status, or starting the process of a job estimate.
- Organize and prepare the company's weekly payroll for employees.
- Managed daily office operations and maintained organized filing systems.
- Coordinated scheduling for floral arrangements and painting appointments.
- Supported marketing efforts through social media content creation and management.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Certified Nursing Assistant -
Montgomery College
Rockville, MD09-2024
High School Diploma -
Wheaton High School
Silver Spring, MD07.2018
Skills
- Customer service
- Ability to work under pressure
- Ability to work in a fast-paced environment
- Teamwork
- Problem solving
- HIPAA compliance
- Electronic health records
- Medication administration
- Vital signs measurement
- First aid
- Fluent in Spanish, English
- Conflict resolution
- Leadership
Timeline
Medical Assistant
International Pediatrics
09.2024 - 07.2025
Server/Waiter
The Manor at Silo Falls
10.2022 - 09.2024
Server
Mamma Lucia's
04.2021 - 09.2022
Sales Associate
Wireless Solutions of Maryland
07.2019 - 03.2020
Admin Assistant
Noe’s Ark Florist and Painting
01.2019 - 07.2019
Certified Nursing Assistant -
Montgomery College
High School Diploma -
Wheaton High School
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