Liliana Sanchez
Clarksburg
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
8
8
years of professional experience
Work History
Office Assistant
J & B ELECTRIC INC
01.2023 - 04.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
Customer Service Manager
Crisp & Juicy
04.2017 - 03.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
High School Diploma -
QUINCE ORCHARD HIGH SCHOOL
NORTH POTOMAC, MD 06-2020
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Dedicated team player
- Office administration
- Prioritizing work
- Excel spreadsheets
- File maintenance
- Appointment scheduling
- Filing and data archiving
- Payroll processing
- Quickbooks
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Assistant
J & B ELECTRIC INC
01.2023 - 04.2025
Customer Service Manager
Crisp & Juicy
04.2017 - 03.2023
High School Diploma -
QUINCE ORCHARD HIGH SCHOOL
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