Professional Summary
Overview
Work History
Education
Skills
Timeline

Lilianna Urena

Dollar Tree
Lexington Park,MD
3
years of professional experience

Strong-willed worker experienced in customer service skills and stocking shelves accurately. Works fast and efficient to get store stocked and ready for customers to shop. Helps customers in person and on the phone when needed in a respectful timely manner.

Work History

Sales Associate

6 Months
Dollar Tree | 02.2026 - Current
  • Assisted customers in locating products and answering inquiries to enhance shopping experience.
  • Operated cash register accurately, processing transactions efficiently and ensuring customer satisfaction.
  • Maintained store cleanliness and organization to create an inviting environment for shoppers.
  • Restocked shelves regularly, ensuring product availability and optimal presentation.
  • Assisted in unloading shipments, ensuring proper handling of merchandise.
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.

Sales Associate

1 Year 1 Month
Big Lots | 10.2023 - 11.2024
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Greeted and assisted visitors, enhancing first impressions of the company
  • Helped customers complete purchases, locate items, and join reward programs.

Education

GED

State Board Of Education | Great Mills, MD | 02-2025

Skills

Customer service
Cash handling
Critical thinking
Cleaning techniques
Active listening
Sanitation practices
Sales techniques
Problem-solving skills
Communication skills
Empathy skills
Strong work ethic

Timeline

Sales Associate

Dollar Tree
02.2026 - CurrentRead More

Sales Associate

Big Lots
10.2023 - 11.2024Read More

State Board Of Education

GED
Read More
Lilianna Urena