Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lillian Muldrow

Baltimore

Summary

Dynamic and results-oriented professional with extensive experience in fast-paced environments such as Fed Ex Warehouse. Excelled in team collaboration and clear communication, significantly enhancing order fulfillment efficiency. Demonstrated prowess in inventory management and customer service, consistently exceeding performance metrics. Proven leadership in optimizing operations and achieving high customer satisfaction.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

10
10
years of professional experience

Work History

Order Picker

Fed Ex Warehouse
11.2014 - 01.2015
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Kept work areas neat, clean and free from debris.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Crew Member

Dunkin Donuts Baskin Robin
02.2015 - 07.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Brewed coffee and tea and changed out drink station syrups.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.

Packer Associate

Assurant
08.2019 - 03.2020
  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.
  • Exceeded daily productivity goals consistently through effective time management and prioritization skills.

Food Preparation Worker

Fudruckers
12.2019 - 03.2020
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Packaged and stored food products following proper handling and preservation methods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Supported kitchen team by being responsive and pitching in to complete tasks.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained sharp and functional kitchen tools, contributing to safer and more efficient food preparation.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.

Team Member

Dollar Tree
04.2020 - 10.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Developed strong cooperative relationships with coworkers and managers.

Assistant Manager

Spirt Halloween
10.2022 - 12.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Retail Sales Associate

Burlington Coat Factory Distribution Center
01.2022 - 03.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.

Warehouse Worker

Amazon
03.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 20 pounds or more.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

High School Diploma -

Digital Harbor High School
Baltimore, MD

Skills

  • Packaging and labeling
  • Picking and packing
  • Cleaning and organizing
  • Clear communication
  • Problem-solving
  • Team collaboration
  • Inventory management
  • Ensure Food Safety
  • Team Leadership Skills
  • Customer service and Assistance
  • Cash handling
  • Retail sales
  • Money handling
  • Cash register operation

Languages

English

Timeline

Warehouse Worker

Amazon
03.2023 - Current

Assistant Manager

Spirt Halloween
10.2022 - 12.2022

Retail Sales Associate

Burlington Coat Factory Distribution Center
01.2022 - 03.2023

Team Member

Dollar Tree
04.2020 - 10.2022

Food Preparation Worker

Fudruckers
12.2019 - 03.2020

Packer Associate

Assurant
08.2019 - 03.2020

Crew Member

Dunkin Donuts Baskin Robin
02.2015 - 07.2019

Order Picker

Fed Ex Warehouse
11.2014 - 01.2015

High School Diploma -

Digital Harbor High School

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Lillian Muldrow