Lillian Williams
Abingdon
Summary
Post Retirement Job seeker who is organized and dependable. Who is also successful at managing multiple priorities with a positive attitude. Detail-oriented team player with a high degree of accuracy. Hardworking and provides the highest level of customer service and ready to help your organization achieve company goals.
Overview
40
40
years of professional experience
Work History
Patient Intake Coordinator
Baltimore City Health Department
01.2017 - 03.2020
- Oversaw appointment scheduling and itinerary coordination for both patients and personnel.
- Resolved issues with patients through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front desk with patients so that questions could be promptly addressed.
- Managed patient appointments and streamlined scheduling procedures.
- Trained team members on new STD prevention initiatives and products to support safe sex/abstinence in the community
Lead Tax Payer Advocate
Internal Revenue Service-Federal Government
04.1980 - 09.2016
- Updated customer accounts to maintain accurate, current and compliant customer records.
- Maintained monthly case load of 100 tax payers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions regarding tax preparation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of the tax payor advocacy program.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures as it relates to the IRS.
CNA
North Arundel Hospital
10.2001 - 11.2008
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Transported patients between rooms and appointments or testing locations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
No Degree - Nursing Assistant Certification
Baltimore City Community College
Baltimore, MD08.2021
Skills
- Patient Data Management Systems
- Admissions Intake
- Medical Terminology
- Excellent Communication Skills
- Patient Charting
- Tax Audit Procedures
- Electronic Filing Software
- Prepare Returns
- Government Regulations
- Client Tax Services
Timeline
Patient Intake Coordinator
Baltimore City Health Department
01.2017 - 03.2020
CNA
North Arundel Hospital
10.2001 - 11.2008
Lead Tax Payer Advocate
Internal Revenue Service-Federal Government
04.1980 - 09.2016
No Degree - Nursing Assistant Certification
Baltimore City Community College
Similar Profiles
Stephanie KentStephanie Kent
Dental Assistant/Administrative Assistant at Baltimore City Health DepartmentDental Assistant/Administrative Assistant at Baltimore City Health Department
Aiden WallerAiden Waller
Data Entry Specialist at Baltimore City Health DepartmentData Entry Specialist at Baltimore City Health Department
Sergine QuenumSergine Quenum
Resource Validation Coordinator at Baltimore City Health DepartmentResource Validation Coordinator at Baltimore City Health Department