Overview
Work History
Education
Skills
Timeline
Generic

Lillith Winter

Joint Base Andrews

Overview

6
6
years of professional experience

Work History

Food Delivery Driver

Chick-fil-A
03.2024 - 05.2024
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Developed strong customer base through efficient and reliable service.

Pet Playtime/Runner/Day Camp Worker

Kennelwood Pet Resorts
03.2023 - 07.2023
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email, and text.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Monitored animals for behavioral problems and signs of health issues.

Cashier

Books-A-Million
08.2021 - 10.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Processed refunds and exchanges in accordance with company policy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.

Store Manager

GameStop
10.2019 - 07.2021
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Food Runner

Lulu's
01.2019 - 09.2019
  • Greeted customers and provided outstanding customer service.
  • Provided attentive service and proactively assessed guest needs.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Arranged tables and chairs for special occasions and events.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored dining room inventory and replenished as necessary.
  • Engaged in suggestive selling and other sales techniques.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted wait staff with timely food delivery and guest requests.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisted with bussing tables and cleaning up spills.
  • Monitored food and beverage supplies, assisting with restocking when needed.

Cake Decorator

Publix
06.2018 - 12.2018
  • Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Designed specialty cakes for birthdays, and graduations.
  • Coordinated services under supervision of lead baker.
  • Packaged and priced each product according to company pricing procedures.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Cleaned and maintained kitchen equipment.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Packaged finished products for sale.
  • Decorated cakes, cupcakes and other pastries according to customer requests.
  • Replenished bakery items in display cases.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

Education

High School Diploma -

Crestwood High School
Sumter, SC
06-2018

Skills

  • Payment handling
  • Late shift availability
  • Customer communication
  • Good driving record
  • Health code compliance
  • Customer service
  • Flexible schedule
  • Quick learner
  • Phone orders
  • Relationship building

Timeline

Food Delivery Driver

Chick-fil-A
03.2024 - 05.2024

Pet Playtime/Runner/Day Camp Worker

Kennelwood Pet Resorts
03.2023 - 07.2023

Cashier

Books-A-Million
08.2021 - 10.2021

Store Manager

GameStop
10.2019 - 07.2021

Food Runner

Lulu's
01.2019 - 09.2019

Cake Decorator

Publix
06.2018 - 12.2018

High School Diploma -

Crestwood High School

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Lillith Winter