Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lily O’Connell

Baltimore

Summary

Dynamic hospitality professional with extensive experience at Pigs BBQ, excelling in event setup and customer engagement. Proven track record in training staff and enhancing service quality, while ensuring order accuracy and effective cash handling. Passionate about creating memorable dining experiences through attention to detail and strong communication skills.

Overview

5
5
years of professional experience

Work History

Catering Server

Pigs BBQ Catering
Frederick
04.2023 - Current
  • Set up dining areas for events and ensure proper table arrangements.
  • Served food and beverages to guests with attention to detail and presentation.
  • Delivered catering orders promptly to various locations.
  • Ensured safe transport of food items in compliance with health standards.
  • Loaded and unloaded catering supplies efficiently for each delivery.
  • Recorded delivery details, such as time of arrival and signature of receiver, accurately onto paperwork.

Bartender

Pigs BBQ
Frederick
01.2023 - Current
  • Mixed cocktails and beverages according to established recipes and customer preferences.
  • Handled cash and processed payments efficiently during busy service periods.
  • Assisted in inventory management and restocking supplies as needed.
  • Trained new bartenders on proper techniques and customer service standards.
  • Performed opening and closing duties including restocking supplies.
  • Engaged with customers to create a welcoming and enjoyable atmosphere at the bar.

Shift Manager

Pigs BBQ
Frederick
01.2023 - Current
  • Trained new employees on restaurant procedures and customer service standards.
  • Handled customer inquiries and resolved complaints to maintain satisfaction levels.
  • Monitored team performance and provided feedback to improve service quality.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

Server

Pigs BBQ
Frederick
12.2020 - Current
  • Provided excellent customer service in a fast-paced barbecue restaurant.
  • Managed table assignments and ensured timely food delivery to guests.
  • Collaborated with kitchen staff to maintain strong communication during busy shifts.
  • Assisted in training new servers on restaurant procedures and menu items.
  • Handled customer inquiries and resolved issues effectively to enhance satisfaction.

Cashier

Pigs BBQ
Frederick
12.2020 - Current
  • Processed customer transactions using point of sale system efficiently.
  • Maintained accurate cash drawer by performing regular cash counts.
  • Handled customer complaints with professionalism and empathy to ensure satisfaction.
  • Trained new cashiers on checkout procedures and customer service standards.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Saint John’s Catholic Prep
Frederick, MD
05-2023

International Business

Loyola University Maryland
Baltimore, MD

Skills

  • Event setup
  • Food presentation
  • Order accuracy
  • Inventory management
  • Customer engagement
  • Team leadership
  • Conflict resolution
  • Cash handling
  • Effective communication
  • Attention to detail
  • Staff training

Accomplishments

  • I received high honors four consecutive semesters in high school.
  • I was the captain of the women's cross country team for my high school in my junior and senior year.
  • I was the assistant coach for Saint John's Regional Catholic School's scoopers girls lacrosse team from 2022-2023

Timeline

Catering Server

Pigs BBQ Catering
04.2023 - Current

Bartender

Pigs BBQ
01.2023 - Current

Shift Manager

Pigs BBQ
01.2023 - Current

Server

Pigs BBQ
12.2020 - Current

Cashier

Pigs BBQ
12.2020 - Current

High School Diploma -

Saint John’s Catholic Prep

International Business

Loyola University Maryland

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Lily O’Connell