Lilyanne Hartley
Ocean City
Summary
Dynamic professional with a proven track record at Island Creamery, excelling in service optimization and problem-solving. Skilled in documentation management and time management, I enhanced customer satisfaction through effective conflict resolution and team motivation. Committed to fostering positive environments and achieving operational excellence in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Community Assistant
University Parks Apartment
08.2022 - Current
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
Manager
Island Creamery
10.2021 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Merchandising Associate and Host
Fishtales Bar and Grill
05.2021 - 08.2023
- Improved product visibility by creating eye-catching merchandise displays.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
- Increased overall store performance with consistent attention to detail in visual merchandising efforts.
- Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
- Trained new merchandising associates on company standards, guidelines, and best practices.
Host
Harrisons Harbor Watch
04.2020 - 08.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
Education
Bachelor of Arts - Conflict Analysis Dispute Resoltuion
Salisbury University
Salisbury, MD05-2026
Skills
- Documentation management
- Service optimization
- Administration and management
- Time management
- Problem-solving abilities
- Multitasking
- Decision-making
- Public relations
- Professionalism
- Policy analysis
Timeline
Community Assistant
University Parks Apartment
08.2022 - Current
Manager
Island Creamery
10.2021 - 08.2023
Merchandising Associate and Host
Fishtales Bar and Grill
05.2021 - 08.2023
Host
Harrisons Harbor Watch
04.2020 - 08.2022
Bachelor of Arts - Conflict Analysis Dispute Resoltuion
Salisbury University
Similar Profiles
Debbie LucasDebbie Lucas
State Park Ranger at Oregon State Parks E UniversityState Park Ranger at Oregon State Parks E University
Andrea Mangieri SvenssonAndrea Mangieri Svensson
Lab Technician at Parks Lab, University of Central FloridaLab Technician at Parks Lab, University of Central Florida
Ana SaenzAna Saenz
Assistant Property Manager at Apartment Management ConsultantsAssistant Property Manager at Apartment Management Consultants
Deanna BatemanDeanna Bateman
Captain Waiter Bartender at Spain Wine BarCaptain Waiter Bartender at Spain Wine Bar
Faunda H. CrowsonFaunda H. Crowson
Behavioral Health Response Team at University of MD, Shore Regional HealthBehavioral Health Response Team at University of MD, Shore Regional Health