Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lily Richards

Mechanicsville

Summary

Dynamic professional with a proven track record at Chick-fil-A, excelling in high-pressure environments. Leveraged strong work ethic and problem-solving skills to enhance customer satisfaction. Adept in multitasking and organization, with clear communication and food safety knowledge.

Mentored with teachers from the St. Mary's County elementary school system for one year, helping with classroom management, curriculum planning and helping the students meet their daily goals.

Offering caring and patient demeanor, with strong desire to learn and grow in childcare setting. Brings solid understanding of child development principles and ability to quickly learn and apply new childcare techniques. Ready to use and develop organizational and communication skills in the Early Childhood and Development role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House Employee

Chick-fil-A
02.2025 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Established welcoming atmosphere by greeting each guest warmly.

Customer Service Member

Dairy Queen Grill & Chill
02.2021 - 12.2024
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Chopticon High School
Morganza, MD
05-2025

Early Childhood Development And Education -

College of Southern Maryland
La Plata, MD
05-2025

Skills

  • Strong work ethic

  • Team player attitude

  • Problem-solving

  • Positive demeanor

  • Multitasking and organization

  • First aid training

  • Clear communication

  • Food safety knowledge

  • Childcare experience

  • Behavior management

  • Activity planning

  • Group and individual instruction

  • Curriculum planning

  • Social skills development

Certification

  • Early Childhood Development and Education, Maryland State Department of Education - 2024-2025
  • Early Childhood Development - 2024-2025

Timeline

Front of House Employee

Chick-fil-A
02.2025 - Current

Customer Service Member

Dairy Queen Grill & Chill
02.2021 - 12.2024

Chopticon High School

Early Childhood Development And Education -

College of Southern Maryland

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Lily Richards