Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Personal Information
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Linda Bui

Silver Spring

Summary

Motivated and adaptable professional with a background in education and customer service seeking a Tier 1 Tech Support role. Skilled in communication, problem-solving and technical assistance, with a strong commitment to delivering excellent customer experiences and learning new technologies.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Paraeducator

MCPS
01.2023 - Current
  • Supported teachers with lesson planning, material organization, and technology use
  • Delivered instructional support in one-on one and group settings
  • Managed classroom behavior and created a positive learning environment
  • Troubleshot basic tech issues to minimize disruptions
  • Monitored student progress and provided feedback
  • Handled administrative tasks including data entry and record-keeping
  • Collaborated with staff and parents to support student needs

Server/Waiter

The Cheesecake Factory
06.2020 - 04.2021
  • Delivered excellent customer service and resolved issues in a fast-paced environment
  • Handled POS transactions accurately and efficiently
  • Troubleshot POA system issues, minimizing downtime
  • Managed multiple tables and prioritized customer needs
  • Trained new staff on tech systems and service standards
  • Emphasized teamwork in dynamic situations


Volunteer

Holy Cross Hospital
06.2017 - 06.2018
  • Greeted and assisted patients and staff
  • Organized materials and ensured data accuracy

Education

Associate's Degree - General Studies

Howard Community College
01-2025

Skills

  • Proficient in Microsoft Office Suite ( Word, Excel)

Certification

  • Security Officer Certification, Current
  • Security Officer Handgun Certification, Current
  • Expandable Baton/Handcuffing/OC Spray Certification, Current
  • CompTIA Security +, Current
  • CompTIA A+, Current
  • CompTIA Network+, Current
  • Network Security Administrator Certification, Current
  • CPR and AED Certification, Current
  • Lifeguard Training Certification, Current


Languages

English
Full Professional
Vietnamese
Limited Working
Spanish
Limited Working

Timeline

Paraeducator

MCPS
01.2023 - Current

Server/Waiter

The Cheesecake Factory
06.2020 - 04.2021

Volunteer

Holy Cross Hospital
06.2017 - 06.2018

Associate's Degree - General Studies

Howard Community College

Personal Information

Work Permit: Authorized to work in the US for any employer

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